Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.

Analytics driven engagement

The system of the present invention provides systems and methods for selling goods and services on, over, through, and in conjunction with the Internet. The system receives session (clickstream) information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise's CRM or eCRM system. The session information referred to comprises the goods or services the customer is searching and metadata about such search and the relevant products, such as the surfing pattern itself. The system determines from the received information, based on the interaction between matching rules created using the system by the enterprise and the system's matching engine, whether the customer is a candidate for assistance from a sales associate. The system creates and indexes information on available sales associates and their performance, selling capabilities and product expertise. The system further matches the customer with at least one sales associate, ideally the most appropriate sales associate, based on the customer, session, and sales profile associate information, and facilitates communication between the sales associate and the customer. Additionally, the system provides information on the customer, products or services the customer is interested in, and the collateral sales materials (both internal and external to the enterprise) and selling techniques to the sales associate based on the particular sales opportunity. The system facilitates communication between the sales associate and the customer on the basis of chat, voice over IP, email and the public switched telephone network, including the concept of bridging a chat session into a PSTN conference call during which call the sales associate and customer maintain a co-browsing session with regard to the opportunity over the Internet.

Systems and methods to facilitate selling of products and services

Athletic performance monitoring systems include GPS data to enhance various features of the workout as well as the post-workout data analysis. Such features include using output from multiple sensors to determine the most accurate data available for providing distance measurements for individual segments of a route. The most accurate data for each route segment, from whatever source, then is used to provide the overall route distance and as the basis for making other calculations, such as pace, calorie burn, etc. Another feature relates to the ability to both input and output geographically tagged messages while moving along a route during an athletic performance.

Gps features and functionality in an athletic watch system

There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in that system in a closed loop manner. The system is also potentially configured to utilize input from a human agent, such as a customer service representative, to which a customer call is transferred by a self care system.

System and method for closed loop decisionmaking in an automated care system

A system that allows a query to be submitted to a query distribution server that locates a human searcher who can perform a search on the query. The searcher performs a search using conventional search tools, such as a computer browser, and provides the results to the user through the system. A searcher who produces a search accepted by the user is rewarded. The results linked to the query can be stored in a database for later use when a similar query is submitted by another user. The searcher is located by comparing keywords of the query to keywords for which the searcher has registered to do searches. The searcher chosen by the system is one that ranks well in the keywords of the query that match to keywords registered by the searcher, prior successful searching by the searcher, speed of producing search results, and other factors that help to provide a quality search and experience for the user. While the search is being performed the user can be occupied by information provided to the user, such as videos, games, advertisements, etc. The information presented during the search can be based on keywords of the query and designated by the searcher who performs the search. The reward for the searchers can be based on revenue from advertisements.

A scalable search system using human searchers

A network based computer implemented system for designing products is disclosed. The system comprises a network server, such as an Internet web server (30) operable to manage interaction of the system with external computers, and a product design module (204) communicating with the network server. The product design module (204) is operable to generate product designs. The system further comprises a live agent support system (44) communicating with the network server. The live agent support system (44) is operable to provide live assistance to a customer of the system. An agent (312) of the live agent support system (44) and a customer of the system simultaneously view a same page of the design tool. The customer and agent (312) also mutually communicate while collaboratively manipulating the page.

Network based system design of custom products with live agent support

A stator comprises a core, a plurality of wire coils, an end turn phase insulator, and at least one lead wire. The wire coils are wound through the slots of the stator and form end turns as they wind from slot to slot. The end turn phase insulator comprises an end turn separating portion and a lead wire restraining tab. The end turn separating portion is sandwiched radially between an inner end turn and an outer end turn. The lead wire restraining tab extends from the end turn separating portion and is partially wrapped over the outer end turn in a manner sandwiching the lead wire between the lead wire restraining tab and the outer end turn. This prevents the lead wire from migrating into the core of the stator.

End turn phase insulator with a lead wire restraining tab and method of restraining lead wires on dynamoelectric devices

An electric terminal connector block is provided with oblong tool openings that communicate with interior channels of the connector block and with openings in the motor wiring electric terminals positioned in each channel of the connector block. The oblong shapes of the tool openings enable insertion of tool pins through the tool openings and openings of the electric terminals and movement of the tool pins along the lengths of the oblong tool openings whereby the tool pins engage with the electric terminals and move the terminals relative to the connector block to insure that the terminals are locked in place in the connector block. In addition, the tooling used with the connector block is operated according to a method that insures that the terminals of the motor winding are moved to a position relative to the connector block where the terminals are locked in place. The tooling also provides conductor bars of a surge testing device that are connected to the electric terminals of the connector block as the terminals are properly positioned in the connector block.

Charles A. Peters

Papers

Network based system design of custom products with live agent support

End turn phase insulator with a lead wire restraining tab and method of restraining lead wires on dynamoelectric devices

Electric terminal connector block and tooling ensuring terminal insertion

Apparatus for connecting electric terminal to connector blocks