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Chiara Rossato

Researcher at University of Verona

Publications -  34
Citations -  245

Chiara Rossato is an academic researcher from University of Verona. The author has contributed to research in topics: Exploratory research & Quality management system. The author has an hindex of 8, co-authored 30 publications receiving 126 citations.

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Tacit knowledge sharing in knowledge-intensive firms: the perceptions of team members and team leaders

TL;DR: In this paper, the authors investigated individual perceptions about knowledge sharing at the team level, analysing the points of view of both team members (TMs) and team leaders (TLs) of an Italian KIF.
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The contribution of digitalisation to business longevity from a competitiveness perspective

TL;DR: In this paper, the authors examined how long-lived firms can further develop through digitalization in terms of actions, conditions and effects from a competitiveness perspective, based on a survey conducted via interviews undertaken with nine longlived Italian firms, and concluded that digitalisation implemented by the analysed firms contributed in a variety of ways: (1) improved the efficiency and effectiveness of their business processes, (2) enhanced the understanding of customer experience, (3) supported their craftsmanship and the transmission of the knowledge included in the entrepreneurial path, increased the awareness of the cultural value of the firms
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Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

TL;DR: In this paper, the authors proposed a solution to make tourism locations more accessible to tourists with or without disabilities based on the concepts of the tourism experience and digital ecosystems, using an illustrative example that considers a tourist with mobility disability as the focal actor.
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Sustainable business model innovation. “Progetto Quid” as an exploratory case study

TL;DR: In this article, the authors propose a framework for the sustainable business model innovation (SBMI), which is based on the discovery of a business case with a high explanatory power to understand factors and processes able to orient the strategic conduct of a company towards sustainable innovation.
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A five-senses perspective to quality in hospitals

TL;DR: In this paper, the authors report on research on the sensory perceptions that patients and bystanders experience during hospitalisation and offer suggestions to hospital management on ways to improve receivers' sensory perceptions.