Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. They also understand that this relation is asymmetric. Although loyal consumers are most ...

https://www.jstor.org/stable/pdf/1252099.pdf

Whence Consumer Loyalty

Our possessions are a major contributor to and reflection of our identities A variety of evidence is presented supporting this simple and compelling premise Related streams of research are identified and drawn upon in developing this concept and implications are derived for consumer behavior Because the construct of extended self involves consumer behavior rather than buyer behavior, it appears to be a much richer construct than previous formulations positing a relationship between self-concept and consumer brand choice

https://www.jstor.org/stable/pdfplus/2489522.pdf

Possessions and the extended self.

Confirmation bias, as the term is typically used in the psychological literature, connotes the seeking or interpreting of evidence in ways that are partial to existing beliefs, expectations, or a h...

/pdf/confirmation-bias-a-ubiquitous-phenomenon-in-many-guises-18m0fi8wck.pdf

Confirmation Bias: A Ubiquitous Phenomenon in Many Guises:

We thank Massimo Bergami, Arthur Brief, Mason Carpenter, Brian Golden, Frances Hauge, Rod Kramer, Sharon Lobel, Reuben McDaniel, Debra Meyerson, Wendy Penner, Sandy Piderit, Linda Pike, Mlchael Pratt, Robert Quinn, Anat Rafaeli, Lance Sandelands, Bob Sutton, David Whetten, Batia Wiesenfeld, and three anonymous reviewers for comments on earlier drafts of this paper. We develop a model to explain how images of one's work organization shape the strength of his or her identification with the organization. We focus on two key organizational images: one based on what a member believes is distinctive, central, and enduring about his or her organization and one based on a member's beliefs about what outsiders think about the organization. According to the model, members assess the attractiveness of these images by how well the image preserves the continuity of their self-concept, provides distinctiveness, and enhances self-esteem. The model leads to a number of propositions about how organizational identification affects members' patterns of social interaction.'

/pdf/organizational-images-and-member-identification-34qjsgg0o4.pdf

Organizational images and member identification.

The problem of false consciousness and its relationship to the social structure of tourist establishments is analyzed. Accounts of travelers are examined in terms of Erving Goffman's front versus back distinction. It is found that tourists try to enter back regions of the places they visit because these regions are associated with intimacy of relations and authenticity of experiences. It is also found that tourist settings are arrenged to produce the impression that a back region has been entered even when this is not the case. In tourist settings, between the front and the back there is a series of special spaces designed to accommodate tourists and to support their beliefs in the authenticity of their experiences. Goffman's front-back dichotomy is shown to be ideal poles of a continuum, or a variable.

https://www.jstor.org/stable/pdfplus/2776259.pdf

Staged Authenticity: arrangements of social space in tourist settings

First Published In 1962, This Wonderfully Provocative Book Introduced The Notion Of 'pseudo-events' -- Events Such As Press Conferences And Presidential Debates, Which Are Manufactured Solely In Order To Be Reported -- And The Contemporary Definition Of Celebrity As 'a Person Who Is Known For His Well-knownness.' Since Then Daniel J. Boorstin's Prophetic Vision Of An America Inundated By Its Own Illusions Has Become An Essential Resource For Any Reader Who Wants To Distinguish The Manifold Deceptions Of Our Culture From Its Few Enduring Truths.

Daniel J. Boorstin

Papers

The image : a guide to pseudo-events in America

The image, or, What happened to the American dream

The Americans: The Democratic Experience

The Americans: The Democratic Experience

The Americans : the national experience