世界経済・社会統計 = World development indicators

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Likelihood Based Inference In Cointegrated Vector Autoregressive Models

Confronting crisis: a comparative study of household responses to poverty and vulnerability in four poor urban communities

Retail Management–A Strategic Approach

Deadly Persuasion: Why Women and Girls Must Fight the Addictive Power of Advertising

Notwithstanding the increasing researches on consumer behaviour, there is a dearth of studies that have investigated the influence of customer satisfaction on customer trust, loyalty and repurchase intention in the African retailing context. Therefore, using a data set of 151 from retailers in Gauteng Province of South Africa, this study examines these relationships. All the posited five hypotheses are supported. The results indicate that the relationship between customer satisfaction and their trust, customer satisfaction and their loyalty, customer trust and their loyalty, customer loyalty and their repurchase intention and customer trust and their repurchase intention are positive in a significant way. The research paper discusses both academic and managerial implications of the results and future research directions are suggested. DOI: 10.5901/mjss.2014.v5n9p23

/pdf/does-customer-satisfaction-lead-to-customer-trust-loyalty-2gbr2uhwsu.pdf

Does Customer Satisfaction Lead to Customer Trust, Loyalty and Repurchase Intention of Local Store Brands? The Case of Gauteng Province of South Africa

This paper identifies the main features of a shopping mall that govern customer satisfaction in Southern Gauteng in South Africa. Literature is reviewed, identifying various features in shopping malls such as merchandisers, accessibility, service, amenities, ambiance, entertainment, security and among others. This literature is based on previous authors' scientific work, on mall features that influence the satisfaction and patronage by customers. A quantitative study was conducted with 429 questionnaires used in the final data analysis. The study results suggest the important shopping mall features in Gauteng South in South African and confirm that specific shopping mall features are positively related to customer satisfaction and mall patronage. The paper further develops suggestions on mall features that should be emphasised for promotional campaigns, customer satisfaction and mall patronage by customers.

/pdf/attributes-of-shopping-mall-image-customer-satisfaction-and-4f2mj7prtr.pdf

Attributes of shopping mall image, customer satisfaction and mall patronage for selected shopping malls in Southern Gauteng, South Africa

The social security system in South Africa plays an important role in mitigating the impact of socio-economic challenges among female-headed households (FHH). Social grants are expanded by the government as a measure of reducing poverty and improving the socio-economic indicators of the poor. South Africa’s social grant system is advanced and covers a wide range of vulnerable individuals over their life course from childhood to adulthood; into old age. Policy discourse surrounding the social grants focuses on the sustainability of the system and the implications to livelihood and socio-economic development. It is therefore important that the significance of social grants is shown and particularly highlight their impact on poor FHH. This study investigates the effectiveness of social grants as a safety net among FHH in Bophelong, South Africa. Data was collected from a total of 262 sampled FHH. A significantly larger proportion of FHH qualified for social assistance. Access to the old age pension, child support grant and disability grant remained relatively stable, highlighting the high take-up rate of this grant. Results indicate that social grants play an important role in poverty alleviation among FHH; this translates into a significant reduction of the incidence and severity of poverty in affected households. DOI: 10.5901/mjss.2014.v5n8p160

/pdf/social-grants-impact-on-poverty-among-the-female-headed-5d2rozbah5.pdf

Social Grants Impact on Poverty among the Female-Headed Households in South Africa: A Case Analysis

Ethical issues are complex and manifest themselves in all aspects of humanity, including business. Advertising ethics are essentially concerned with issues of morality and the moral conduct of advertisers (marketers/advertising professionals). This study is primarily concerned with ethical issues in advertising. Ethics play a definite role, yet there is a lack of clarity on what is ethical and what is unethical when it comes to advertising. This creates dilemmas for professionals who design advertisement campaigns. Specifically, the study examines how the youth are influenced by or respond to advertisements that depict nudity and alcohol. The study reveals that alcoholic and nudity appeals are often used in advertising. Both young men and women are the primary focus and objects in advertisements, with appeals that catch youths' attention in advertisements; usually without much brand recognition. It was found that the youth have different reactions towards these advertisements and are influenced by their context. The youth have differing degrees of negative attitudes towards advertisements depicting nudity and alcoholism. With careful consideration and planning, it is possible for advertisers to find a common ground and use advertisements without offending people in the process. Recommendations to managers and advertising professionals as well as future research gaps on the use of advertisements and ethics are presented.

Dorah Dubihlela

Papers

Does Customer Satisfaction Lead to Customer Trust, Loyalty and Repurchase Intention of Local Store Brands? The Case of Gauteng Province of South Africa

Attributes of shopping mall image, customer satisfaction and mall patronage for selected shopping malls in Southern Gauteng, South Africa

Social Grants Impact on Poverty among the Female-Headed Households in South Africa: A Case Analysis

Youth attitudes towards advertisements depicting nudity and alcohol: ethical dilemmas in advertising

Socio–economic challenges and the survival mechanisms for the female–headed households in the Bophelong Township