Elements Of X Ray Diffraction

Here is a short fragment of a new book that will be published in the summer 2003 with the title of: “The basics of the institutional dynamics: to the new sociology of markets”. The book will include a big theoretical part and the part devoted to empirical studies of the market that were held during the last two years. The provided text is the theoretical part of the book. The author analyzes the notion of competition and compares several basic approaches to its definition.

What is the Competition

Industry is currently undergoing a revolution (called Revolution 4.0) related to the far-reaching integration of all production areas through the digitization and the creation of new communication channels. The Polish economy generated a GDP of USD 524.5 billion in 2017, of which small and medium enterprises generated about 50% of revenue and in which microenterprises accounted for the largest share in generating GDP; i.e., around 30.2%. The aim of the research is to determine the adaptation possibilities of the small and medium-sized enterprises (SME) sector to Industry 4.0 solutions. Pilot research was carried out in the Czestochowa Industrial District. Enterprises from the SME sector were asked to provide an information about the used technologies and to determine the level of their organization’s readiness for sustainable development through technological transformation. Financial resources as well as a lack of specialized support in obtaining new technologies were defined as problems as far as transformation is concerned. The solution of the diagnosed problem is the development of a platform aimed at integrating the potential of enterprises from the SME sector in order to undertake joint actions for sustainable development.

https://www.mdpi.com/2071-1050/12/1/217/pdf

Problems with the Implementation of Industry 4.0 in Enterprises from the SME Sector

Explaining hydrogen energy technology acceptance: A critical review

Personalization, mobility, deliveries on the same day, and perhaps artificial intelligence—all of these elements will shape e-commerce in the near future. It is necessary to consider what features and standards online shops will have to meet in order to achieve success and to adapt to the changing preferences and requirements of the customer and their awareness of the perception of the environment through the prism of, for example, sustainable development. This means there is a need to specify a set of attributes that will influence the decision to use the services of a given e-shop. Despite all efforts, many online shops fail because they do not meet the expectations of customers. At the same time, meeting customer expectations is a big challenge for newly emerging e-shops. There are many studies on sustainable development in e-commerce, but there is no specific methodology for e-shop design, especially in the aspect of sustainable development. The authors propose a methodology based on Kano’s model and customer satisfaction to explore customers’ stated needs and unstated desires and to divided them into different groups with different impacts on customer satisfaction. In this paper, a case study on the attributes of customer satisfaction for a newly opened e-shop with organic products, which is to operate in the countries of Central Europe and takes into account selected assumptions of sustainable development, was presented. The research took the form of an original (authorial), universal survey that can be used in other similar research. A total of 1069 correctly completed surveys were taken into account for the analysis. Respondents indicated 16 must-have features for the e-shop in order to make customers benefit from its services and 11 one-dimensional features that will determine the level of customer satisfaction. Among the must-have features, there were those related to sustainable development, which indicates the environmental awareness of potential customers. The obtained results were given to the management of the research e-shop and were included during the design of its operation. After one to two years of e-shop operation, the results will be verified.

https://www.mdpi.com/2071-1050/11/18/4830/pdf

How to Make E-Commerce More Successful by Use of Kano’s Model to Assess Customer Satisfaction in Terms of Sustainable Development

Energy from hydrogen is an appropriate technological choice in the context of sustainable development. The opportunities offered by the use of energy from hydrogen also represent a significant challenge for mobile technologies and daily life. Nevertheless, despite a significant amount of research and information regarding the benefits of hydrogen energy, it creates considerable controversy in many countries. Globally, there is a lack of understanding about the production process of hydrogen energy and the benefits it provides, which leads to concerns regarding the consistency of its use. In this study, an original questionnaire was used as a research tool to determine the opinions of inhabitants of countries in which hydrogen energy is underutilized and where the infrastructure for hydrogen energy is underdeveloped. Respondents presented their attitude to ecology, and indicated their knowledge regarding the operation of hydrogen energy and the use of hydrogen fuel. The results indicate that society is not convinced that the safety levels for energy derived from hydrogen are adequate. It can be concluded that knowledge about hydrogen as an energy source, and the production safety and storage methods of hydrogen, is very low. Negative attitudes to hydrogen energy can be an important barrier in the development of this energy in many countries.

https://www.mdpi.com/1996-1073/13/24/6495/pdf

People’s Attitude to Energy from Hydrogen—From the Point of View of Modern Energy Technologies and Social Responsibility

Building value in the service process requires a lot of involvement of both organizations and customers. The condition for the optimal use of information from customers is the ability to find relationships between these data and elements of knowledge management. The purpose of the paper is to present the possibilities of implementing knowledge management principles in the aspect of service improvement based on value stream mapping and customer satisfaction assessment in order to indicated key quality problems. Authors attempted to assess the service quality in the context of information flows in an organization providing medical services. The customers feedback and the ability to assess customers attitudes is an important factor in building high quality medical services. In paper, the principles of knowledge management in relation to the improvement of 5 areas delineated on the process map have been applied. The results of customer's satisfaction assessment in relation to areas of the values flow map have been presented. The results demonstrate that proper knowledge management and optimal value stream flows have an impact on service quality assessments - as demonstrated by CSI. This study contributes to develop service process management and knowledge management based on the principles of customer value co-creation.

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How to indicate the areas for improvement in service process - the Knowledge Management and Value Stream Mapping as the crucial elements of the business approach

Abstract In the paper, the method of the production process improvement with the use of lean production tools has been presented. The Value Stream Mapping (VSM) for the cardboard packaging production process has been presented. On the basis of the current state map (CSM), areas for improvement have been designated – 5 organizational changes of the process were marked out. To minimize the three basic losses excessive storage, unnecessary movement and delays, the changes were introduced in the method of inter-operative transport, supervision of the storage condition (input and output of the process), control at the processing operation and the use of a production loop. As a result of the changes, it is possible to shorten the process time, shorten the total time of operations adding value and reduce the number of non-compliant products.

/pdf/value-stream-mapping-as-lean-production-tool-to-improve-the-gcpfbfcbdw.pdf

Value Stream Mapping as Lean Production tool to improve the production process organization – case study in packaging manufacturing

/pdf/eco-design-processes-in-the-automotive-industry-17qw1qdmwd.pdf

Eco-design processes in the automotive industry

Occupational health problems are rarely underestimated both by employers and employees themselves. Lack of awareness about the impact of the environment on the health of the human body results in more frequent accidents, the sources of which are seen in the health problems of employees. Lifestyle, as well as the management of occupational health and safety, affect work quality and safety. It this paper ailments that have a significant impact on the health of the employee, which are the result of improper management of occupational safety and health in small enterprises, have been presented. The obtained results also indicate factors that cause various health problems among employees, with particular emphasis on stress symptoms.

/pdf/health-problems-among-employees-in-small-enterprises-as-a-4z938l8i9d.pdf

Dorota Klimecka-Tatar

Papers

People’s Attitude to Energy from Hydrogen—From the Point of View of Modern Energy Technologies and Social Responsibility

How to indicate the areas for improvement in service process - the Knowledge Management and Value Stream Mapping as the crucial elements of the business approach

Value Stream Mapping as Lean Production tool to improve the production process organization – case study in packaging manufacturing

Eco-design processes in the automotive industry

Health problems among employees in small enterprises as a result of improper OHS management