Critical success factors for wine tourism regions: a demand analysis

The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour

Although consumer behaviour is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism consumer behaviour research. Using a narrative review, we examine the consumer behaviour literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision making, values, motivations, self-concept and personality, expectations, attitudes, perceptions satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Lastly, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of consumer behaviour research in tourism must be brought to bear on the wider consumer behaviour and marketing literature.

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2013.850064

Consumer behaviour in tourism: Concepts, influences and opportunities

The following bibliography is conceived as a selection of international literature on food as heritage and as a marker of identity within the huge amount of works recently produced on the topic of food. The bibliography has been produced within the “Food as heritage” project, performed at University of Bologna and coordinated by Ilaria Porciani, with a team composed by Massimo Montanari, Paolo Capuzzo, Raffaele Laudani and Marica Tolomelli. “Food as heritage” is part of a wider projec...

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Bibliography “Food as Heritage”

This article presents the first narrative analysis of the areas of research that have developed within the destination marketing field since its commencement in 1973. Given the broad extent of the field, and the absence of any previous reviews in four decades, a key challenge is in providing a focus for such a disparate body of knowledge. The review is structured around one principal question: ‘To what extent is the Destination Marketing Organisation (DMO) responsible for the competitiveness of the destination’? In pursuit of this underlying question, we address a number of themes including nomenclature and the DMO, the evolution of the destination marketing literature, competitiveness as the DMO reason d’etre, and DMO effectiveness including issues of branding and positioning, and future research themes in the field.

Destination marketing organizations and destination marketing : a narrative analysis of the literature

Introduction: The Concept to the BookPart One: Understanding the Industry 1. Diversity and Planning 2. Attraction and Accessibility 3. Labour Productivity 4. Pay Administration 5. The Nature of Service LabourPart Two: Analysis Some Empirical Studies 6. The Principles of Biographical Analysis 7. Mobility into Tourism 8. Career Analysis and Labour Markets 9. Motivation and Occupational Choice 10. Occupational Classification and Analysis 11. Skill Accumulation Patterns 12.Personal Career StrategiesPart Three: Human Resource Development 13. Human Resource Management 14.Vocational Education and Markets: Tourism Education 15.Planning and Development

Tourism Employment: Analysis and Planning

Labor mobility into tourism: Attraction and Satisfaction

HRD in tourism: a role for government?

This paper reports on a study of consumer loyalty in the holiday destination selection process. The study does not define loyalty, but attempts to contribute to an understanding of the concept by applying a psychological measure of variety seeking directly to patterns of holiday destination choice. The measure used is based on the optimum stimulation level (OSL) concept. The guiding proposition in this study was that tourists with a high need for variety would display a varied pattern in their vacation destination selection and this assumption is modestly supported by the empirical findings. The results suggest that further experimentation with the OSL would be fruitful when combined with attitudinal measures and with precisely defined sets of tourist behaviours. Copyright © 2004 John Wiley & Sons, Ltd.

Destination loyalty and repeat behaviour: an application of optimum stimulation measurement.

Interpretation has been recognized as a useful tool in managing visitor behavior in nature-based tourism areas. This study explores a multiple assessment approach to identify the strengths and weaknesses of site-based interpretation in influencing multi-dimensional aspects of attitudes and behavioral intentions towards local environmental issues. Visitors to the Lulworth coastal area in England were studied using on-site questionnaire survey data. The results of the research highlight that the effectiveness of interpretation varied in relation to a number of different aspects of responsible environmental behavior and local conservation issues. The findings also reveal that it fostered visitors' awareness of and their support for management policies but its impacts were limited to site-specific responsible behavior related in this case to geological and environmental conservation.

https://epubs.surrey.ac.uk/3019/2/2011_Aise_Kim_JTR_final.pdf

Edith Szivas

Papers

Tourism Employment: Analysis and Planning

Labor mobility into tourism: Attraction and Satisfaction

HRD in tourism: a role for government?

Destination loyalty and repeat behaviour: an application of optimum stimulation measurement.

The Multiple Assessment of Interpretation Effectiveness: Promoting Visitors' Environmental Attitudes and Behavior