A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of both customers and employees. The abili...

Servicescapes: The Impact of Physical Surroundings on Customers and Employees:

Preparing the books to read every day is enjoyable for many people. However, there are still many people who also don't like reading. This is a problem. But, when you can support others to start reading, it will be better. One of the books that can be recommended for new readers is experience and education. This book is not kind of difficult book to read. It can be read and understand by the new readers.

Experience and Education.

A role congruity theory of prejudice toward female leaders proposes that perceived incongruity between the female gender role and leadership roles leads to 2 forms of prejudice: (a) perceiving women less favorably than men as potential occupants of leadership roles and (b) evaluating behavior that fulfills the prescriptions of a leader role less favorably when it is enacted by a woman. One consequence is that attitudes are less positive toward female than male leaders and potential leaders. Other consequences are that it is more difficult for women to become leaders and to achieve success in leadership roles. Evidence from varied research paradigms substantiates that these consequences occur, especially in situations that heighten perceptions of incongruity between the female gender role and leadership roles.

/pdf/role-congruity-theory-of-prejudice-toward-female-leaders-4ldbwpzzgm.pdf

Role congruity theory of prejudice toward female leaders.

The Social Psychology of Organizations.

A qualitative and quantitative review of the relationship between job satisfaction and job performance is provided. The qualitative review is organized around 7 models that characterize past research on the relationship between job satisfaction and job performance. Although some models have received more support than have others, research has not provided conclusive confirmation or disconfirmation of any model, partly because of a lack of assimilation and integration in the literature. Research devoted to testing these models waned following 2 meta-analyses of the job satisfaction-job performance relationship. Because of limitations in these prior analyses and the misinterpretation of their findings, a new meta-analysis was conducted on 312 samples with a combined N of 54,417. The mean true correlation between overall job satisfaction and job performance was estimated to be .30. In light of these results and the qualitative review, an agenda for future research on the satisfaction-performance relationship is provided.

http://m.timothy-judge.com/JS-JP%20published.pdf

The job satisfaction-job performance relationship: a qualitative and quantitative review.

\" This article uses an ecological approach to analyze factors in the effectiveness of work teams--small groups of interdependent individuals who share responsibility for outcomes for their organizations. Applications include advice and involvement, as in quality control circles and committees; production and service, as in assembly groups and sales teams; projects and development, as in engineering and research groups; and action and negotiation, as in sports teams and combat units. An analytic framework depicts team effectiveness as interdependent with organizational context, boundaries, and team development. Key context factors include (a) organizational culture, (b) technology and task design, (c) mission clarity, (d) autonomy, (e) rewards, ( f ) performance feedback, (g) training/consultation, and (h) physical environment. Team boundaries may mediate the impact of organizational context on team development. Current research leaves unanswered questions but suggests that effectiveness depends on organizational context and boundaries as much as on internal processes. Issues are raised for research and practice. The terms work team and work group appear often in today's discussions of organizations. Some experts claim that to be effective modern firms need to use small teams for an increasing variety of jobs. For instance, in an article subtitled \"The Team as Hero,\" Reich (1987) wrote, If we are to compete in today's world, we must begin to celebrate collective entrepreneurship, endeavors in which the whole of the effort is greater than the sum of individual contributions. We need to honor our teams more, our aggressive leaders and maverick geniuses less. (p. 78) Work teams occupy a pivotal role in what has been described as a management transformation (Walton, 1985), paradigm shift (Ketehum, 1984), and corporate renaissance (Kanter, 1983). In this management revolution, Peters (1988) advised that organizations use \"multi-function teams for all development activities\" (p. 210) and \"organize every function into tento thirty-person, largely self-managing teams\" (p. 296). Tornatzky (1986) pointed to new technologies that allow small work groups to take responsibility for whole products. Hackman (1986) predicted that, \"organizations in the future will rely heavily on member self-management\" (p. 90). Building blocks of such organizations are self-regulating work teams. But University of Tennessee University of Wisconsin--Eau Claire University o f Tennessee far from being revolutionary, work groups are traditional; \"the problem before us is not to invent more tools, but to use the ones we have\" (Kanter, 1983, p. 64). In this article, we explore applications of work teams and propose an analytic framework for team effectiveness. Work teams are defined as interdependent collections of individuals who share responsibility for specific outcomes for their organizations. In what follows, we first identify applications of work teams and then offer a framework for analyzing team effectiveness. Its facets make up topics of subsequent sections: organizational context, boundaries, and team development. We close with issues for research and practice. A p p l i c a t i o n s o f W o r k T e a m s Two watershed events called attention to the benefits of applying work teams beyond sports and mih'tary settings: the Hawthorne studies (Homans, 1950) and European experiments with autonomous work groups (Kelly, 1982). Enthusiasm has alternated with disenchantment (Bramel & Friend, 1987), but the 1980s have brought a resurgence of interest. Unfortunately, we have little evidence on how widely work teams are used or whether their use is expanding. Pasmore, Francis, Haldeman, and Shani (1982) reported that introduction of autonomous work groups was the most common intervention in 134 experiments in manufacturing firms. Production teams number among four broad categories of work team applications: (a) advice and involvement, (b) production and service, (c) projects and development, and (d) action and negotiation. Advice and Involvement Decision-making committees traditional in management now are expanding to first-line employees. Quality control (QC) circles and employee involvement groups have been common in the 1980s, often as vehicles for employee participation ( Cole, 1982 ). Perhaps several hundred thousand U.S. employees belong to QC circles (Ledford, Lawler, & Mohrman, 1988), usually first-line manufacturing employees who meet to identify opportunities for improvement. Some make and carry out proposals, but most have restricted scopes of activity and little working time, perhaps a few hours each month (Thompson, 1982). Employee involvement groups operate similarly, exploring ways to improve customer service (Peterfreund, 1982). 120 February 1990 • American Psychologist Copyright 1990 by the American Psyc2aological A~mciafion, Inc. 0003-066X/90/$00.75 Vol. 45, No. 2, 120-133 QC circles and employee involvement groups at times may have been implemented poorly (Shea, 1986), but they have been used extensively in some companies

Work teams applications and effectiveness

Presentation d'un modele permettant d'organiser un bilan des recherches empiriques concernant les differences selon le sexe dans le pouvoir au sein des organisations

Gender and power in organizations: A longitudinal perspective.

Series forward Preface Acknowledgements 1. Introduction Part I. The Past: 2. Historical view of offices and factories 3. Psychology of the work place Part II. The Individual Worker: 4. Psychological processes 5. Lighting and windows 6. Temperature and air 7. Noise 8. Music 9. Colour 10. Work stations and supporting facilities Part III. Interpersonal Relations: 11. Symbolic workspace: self-identity and status 12. Communication 13. Privacy 14. Small groups Part IV. Organisations: 15. Office and factories as components of organisations Part V. The Future: 16. The future of offices and factories 17. Conclusions References Indexes.

Work Places: The Psychology of the Physical Environment in Offices and Factories

A field study assessed disturbance by office noise in relation to environmental satisfaction, job satisfaction, and jot performance ratings among 2,391 employees at 58 sites before and/or after off...

Office noise, satisfaction, and performance.

Three correlational studies examined relationships among architectural privacy, psychological privacy, job satisfaction, and job performance. Results of all three studies showed architectural priva...

Eric Sundstrom

Papers

Work teams applications and effectiveness

Gender and power in organizations: A longitudinal perspective.

Work Places: The Psychology of the Physical Environment in Offices and Factories

Office noise, satisfaction, and performance.

Privacy at Work: Architectural Correlates of Job Satisfaction and Job Performance