G
Gregor Gall
Researcher at University of Bradford
Publications - 116
Citations - 2583
Gregor Gall is an academic researcher from University of Bradford. The author has contributed to research in topics: Industrial relations & Trade union. The author has an hindex of 24, co-authored 111 publications receiving 2507 citations. Previous affiliations of Gregor Gall include University of Hertfordshire & University of Glasgow.
Papers
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Journal ArticleDOI
Rethinking Industrial Relations: Mobilization, Collectivism and Long Waves
Posted Content
Taylorism, Targets and the Pursuit of Quantity and Quality by Call Centre Management
TL;DR: In this article, the authors locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general, and concludes that call centre work reflects a pardigmic re-configuration of customer servicing operations.
Journal ArticleDOI
Taylorism, targets and the pursuit of quantity and quality by call centre management
TL;DR: In this paper, the authors locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general, and concludes that call centre work reflects a pardigmic reconfiguration of customer servicing operations.
Book
Union Organizing: Campaigning for trade union recognition
TL;DR: In this article, the authors compare and contrast industrial relations and trade union recruitment strategies in North America and Britain, and present a balance sheet for each of the two countries, including the United Kingdom and the United States.
Book
The Meaning of Work in the New Economy
Peter Bain,Chris Baldry,Dirk Bunzel,Gregor Gall,Kay Gilbert,Jeff Hyman,Dora Scholarios,Philip Taylor,Aileen Watson +8 more
TL;DR: Work today is the same mixture of satisfaction and unpleasantness as it has always been, but the contemporary workplace is perhaps a more unstable environment than we have been used to for some time as mentioned in this paper.