H
Hilary Catherine Murphy
Researcher at École hôtelière de Lausanne
Publications - 25
Citations - 608
Hilary Catherine Murphy is an academic researcher from École hôtelière de Lausanne. The author has contributed to research in topics: Hospitality & Hospitality industry. The author has an hindex of 11, co-authored 25 publications receiving 529 citations. Previous affiliations of Hilary Catherine Murphy include École Normale Supérieure & University of Applied Sciences Western Switzerland.
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Hospitality and Travel: The Nature and Implications of User-Generated Content
TL;DR: In this article, the authors examined the influence of nationality both on the motivation to post (or not) and on where and what type of content consumers share in the context of a recent trip and found that respondents in Switzerland and the United Kingdom were more likely to post photos or travelogues on Facebook or another social media site to share with friends or relive the vacation experience.
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An investigation of multiple devices and information sources used in the hotel booking process
TL;DR: The results reveal that search engines and family and friends are the most frequently used information sources while the personal computer is the most used device for both searching and booking.
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Do small and medium-sized hotels exploit search engine marketing?
TL;DR: In this paper, the authors investigate how small and medium-sized hotels use search engine marketing (SEM) to make their hotels (services and products) more visible and easier to find for existing and potential customers.
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An Importance Performance Analysis of smartphone applications for hotel chains
TL;DR: In this paper, a two-stage methodology was applied to identify the available features and functions on 20 hotel chain apps, and the importance and performance of these 51 identified features were then rated and analyzed using the Importance Performance Analysis (IPA) framework.
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Online Information Sources Used in Hotel Bookings Examining Relevance and Recall
TL;DR: Results show that online travel agencies are more relevant than both search engines and travel-related social media, based on the number of pages viewed, and the recall of both keywords and websites was low, both for aided recall and unaided recall.