Showing papers by "Howard Giles published in 2023"
TL;DR: In this paper , the authors find a "sweet spot" in situations where intimidation cannot be avoided and compliance is the goal, where one can maximize compliance but keep fear as low as possible.
Abstract: Abstract Intimidation is often defined, received, and perceived pejoratively. The current study sets out to find a “sweet spot” in situations where intimidation cannot be avoided and compliance is the goal, where one can maximize compliance but keep fear as low as possible. This experimental study predicted that by lessening mean-spirited speech, a moderate amount of intimidation, as opposed to greater or lesser degrees of it, would produce more compliance with a request, positive interpersonal attributions, and communicative accommodations. The results supported the idea of such a “sweet spot” and implications for authority figures are considered and discussed.
TL;DR: In this article , a special issue on social psychological processes and intergroup communication is presented, which includes many of the major publications, disciplines and orientations involved, the methods, social groups, and communicative features studied together with selected research paradigms, applied and social domains, and theories featured.
Abstract: Abstract This prologue to a special issue on social psychological processes and intergroup communication begins by outlining the constituents of the field of intergroup communication. This includes many of the major publications, disciplines and orientations involved, the methods, social groups, and communicative features studied together with selected research paradigms, applied and social domains, and theories featured. The empirical articles that follow are discussed with respect to two fundamental issues. The first refers to a seminal distinction manifest in social identity theory, namely, how social interactions can be distinguished, conceptually and operationally, as either interindividual or intergroup. Consequently, the articles are discussed in terms how they are variably manifest as intergroup encounters. The second issue relates to past principles of intergroup communication that are articulated, refined, and elaborated further by recourse, in the main, to the emergent concepts in this special issue.
TL;DR: In this article , the authors investigated how health care providers manage interactions with aggressive patients and avoid burnout, based on emotional labor constructs describing why and how workers use emotion management strategies to smooth communication and relationships with clients and patients.
Abstract: Healthcare providers (HP) work in high-stress situations, interacting with patients and families who are often in crisis. HPs who work in safety net clinics, which provide care to uninsured, Medicaid recipients and other vulnerable populations, interact with patients who are frequently frustrated by long wait times, extensive paperwork, short appointments, and have generally lower health literacy. Many patients have chronic conditions and substance use disorders which has been associated with higher likelihood to be perceived as verbally aggressive and/or perpetrate workplace violence (WPV). Using interviews with 26 HPs at safety net clinics, we investigated how HPs manage interactions with aggressive patients and avoid burnout. Findings are based on emotional labor constructs describing why and how workers use emotion management strategies to smooth communication and relationships with clients/patients. According to our participants, HPs perform emotional labor to de-escalate interactions, prevent WPV, and to develop relationships with patients who might become regular clinic patients. We found that HPs perceive an influence of the clinic context on patient aggression management, hold initial perceptions that shape engagement with aggressive patients, and report emotional labor and burnout that came from interacting with aggressive patients to prevent WPV. We offer implications that extend research on emotional labor and burnout, provide guidance to healthcare organizations, and offer directions for future theory and research.
TL;DR: In many communities, certain segments of the population do not have trust and confidence in the police as mentioned in this paper , and these issues are particularly intense in some impoverished minority communities in which people are more likely to fear the police than to trust them.
Abstract: In many communities, certain segments of the population do not have trust and confidence in the police. These issues are particularly intense in some impoverished minority communities in which people are more likely to fear the police than to trust them. Much can be learned about the patterned dynamics between police and communities from the study of intergroup relations generally, and intergroup communication more specifically. Unfortunately, these phenomena have not yet been well studied from an intergroup perspective. In this prologue to the special issue, “The Police and the Policed,” we introduce contemporary trends in police–community relations from an intergroup perspective, and we provide a brief overview of the articles appearing in the special issue. We close by highlighting key take-aways from this collection, articulating a vision for future research on police–community relations from an intergroup perspective.