It comes as something ofa surprise to reflect that the New York Review ofBooks is now over twenty years old. Even people of my generation (that is, old enough to remember the revolutionary 196os but not young enough to have taken a very exciting part in them) think of the paper as eternally youthful. In fact, it has gone through years of relatively quiet life, yet, as always in a competitive journalistic market, it is the controversies that attract the interest of the reader and to which the history (especially an admittedly impressionistic survey that tries to include something of the intellectual context in which a journal has operated) must give some attention. Not all the attacks which the New York Review has attracted, both early in its career and more recently, are worth more than a brief summary. What do we now make, for example, of Richard Kostelanetz's forthright accusation that 'The New York Review was from its origins destined to publicize Random House's (and especially [Jason] Epstein's) books and writers'?1 Well, simply that, even if the statistics bear out the charge (and Kostelanetz provides some suggestive evidence to support it, at least with respect to some early issues), there is nothing surprising in a market economy about a publisher trying to push his books through the pages of a journal edited by his friends. True, the New York Review has not had room to review more than around fifteen books in each issue and there could be a bias in the selection of

http://www.jstor.org/stable/pdfplus/3507774.pdf

The New York Review of Books

Mixed methods research is an approach that combines quantitative and qualitative research methods in the same research inquiry. Such work can help develop rich insights into various phenomena of interest that cannot be fully understood using only a quantitative or a qualitative method. Notwithstanding the benefits and repeated calls for such work, there is a dearth of mixed methods research in information systems. Building on the literature on recent methodological advances in mixed methods research, we develop a set of guidelines for conducting mixed methods research in IS. We particularly elaborate on three important aspects of conducting mixed methods research: (1) appropriateness of a mixed methods approach; (2) development of meta-inferences (i.e., substantive theory) from mixed methods research; and (3) assessment of the quality of meta-inferences (i.e., validation of mixed methods research). The applicability of these guidelines is illustrated using two published IS papers that used mixed methods.

/pdf/bridging-the-qualitative-quantitative-divide-guidelines-for-2pa3j69on0.pdf

Bridging the qualitative-quantitative divide: guidelines for conducting mixed methods research in information systems

(1991). Soft Systems Methodology in Action. European Journal of Information Systems: Vol. 1, No. 3, pp. 215-216.

https://link.springer.com/content/pdf/10.1057%2Fejis.1991.37.pdf

Soft Systems Methodology in Action

Since the online market has been growing rapidly over the past several years, electronic marketing activities have drawn a lot of attention. Many companies generated customer loyalty by improving electronic service quality (e-service quality) but the effects needed to be further examined. The first purpose of the study is to integrate relevant literature and develop a comprehensive research model of electronic commerce to identify its antecedent and consequential research variables. This study tests the interrelationships among the perception of e-service quality, customer satisfaction and customer loyalty. The second purpose of this study is to examine the moderating effect of customer perceived value on the relationship between customer satisfaction and loyalty. Through a questionnaire survey, the results of this study indicated that e-service quality has influence on customer satisfaction and then generates customer loyalty, which is consistent with Bagozzi's appraisal→emotional response→behaviour fram...

The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value

The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator

. This paper compares information systems (IS) integration in high-tech organizations from the information technology (IT) and general management perspectives. All the organizations studied have experience of integrated Enterprise Resource Planning systems, and some with their extension to Supply Chain Management and Customer Relationship Management systems. The operational scope of the sample systems, and senior IT and general management perceptions of the importance of their functions, benefits and implementation success factors, obtained by qualitative interviews with 49 senior managers and a quantitative survey of 219 high-tech companies, are described and compared. Although the opinions expressed indicate some mutual hostility, IT and general management perceptions of IS implementation were very similar. IT managements overall importance assessments of business functions were more strongly correlated with their overall level of implementation, and they tended to rate system benefits and system reliability more highly. The significance of these findings is discussed and some suggestions for further investigation, placing them in a wider context, are made. Arguably, the similarities found are more important than the differences.

Hsin Hsin Chang

Papers

Technical and management perceptions of enterprise information system importance, implementation and benefits