Task-oriented dialogue is often decomposed into three tasks: understanding user input, deciding actions, and generating a response. While such decomposition might suggest a dedicated model for each sub-task, we find a simple, unified approach leads to state-of-the-art performance on the MultiWOZ dataset. SimpleTOD is a simple approach to task-oriented dialogue that uses a single causal language model trained on all sub-tasks recast as a single sequence prediction problem. This allows SimpleTOD to fully leverage transfer learning from pre-trained, open domain, causal language models such as GPT-2. SimpleTOD improves over the prior state-of-the-art by 0.49 points in joint goal accuracy for dialogue state tracking. More impressively, SimpleTOD also improves the main metrics used to evaluate action decisions and response generation in an end-to-end setting for task-oriented dialog systems: inform rate by 8.1 points, success rate by 9.7 points, and combined score by 7.2 points.

A Simple Language Model for Task-Oriented Dialogue

The underlying difference of linguistic patterns between general text and task-oriented dialogue makes existing pre-trained language models less useful in practice. In this work, we unify nine human-human and multi-turn task-oriented dialogue datasets for language modeling. To better model dialogue behavior during pre-training, we incorporate user and system tokens into the masked language modeling. We propose a contrastive objective function to simulate the response selection task. Our pre-trained task-oriented dialogue BERT (TOD-BERT) outperforms strong baselines like BERT on four downstream task-oriented dialogue applications, including intention recognition, dialogue state tracking, dialogue act prediction, and response selection. We also show that TOD-BERT has a stronger few-shot ability that can mitigate the data scarcity problem for task-oriented dialogue.

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TOD-BERT: Pre-trained Natural Language Understanding for Task-Oriented Dialogue

Large-scale pre-trained models (PTMs) such as BERT and GPT have recently achieved great success and become a milestone in the field of artificial intelligence (AI). Owing to sophisticated pre-training objectives and huge model parameters, large-scale PTMs can effectively capture knowledge from massive labeled and unlabeled data. By storing knowledge into huge parameters and fine-tuning on specific tasks, the rich knowledge implicitly encoded in huge parameters can benefit a variety of downstream tasks, which has been extensively demonstrated via experimental verification and empirical analysis. It is now the consensus of the AI community to adopt PTMs as backbone for downstream tasks rather than learning models from scratch. In this paper, we take a deep look into the history of pre-training, especially its special relation with transfer learning and self-supervised learning, to reveal the crucial position of PTMs in the AI development spectrum. Further, we comprehensively review the latest breakthroughs of PTMs. These breakthroughs are driven by the surge of computational power and the increasing availability of data, towards four important directions: designing effective architectures, utilizing rich contexts, improving computational efficiency, and conducting interpretation and theoretical analysis. Finally, we discuss a series of open problems and research directions of PTMs, and hope our view can inspire and advance the future study of PTMs.

Pre-Trained Models: Past, Present and Future

Pre-training models have been proved effective for a wide range of natural language processing tasks. Inspired by this, we propose a novel dialogue generation pre-training framework to support various kinds of conversations, including chit-chat, knowledge grounded dialogues, and conversational question answering. In this framework, we adopt flexible attention mechanisms to fully leverage the bi-directional context and the uni-directional characteristic of language generation. We also introduce discrete latent variables to tackle the inherent one-to-many mapping problem in response generation. Two reciprocal tasks of response generation and latent act recognition are designed and carried out simultaneously within a shared network. Comprehensive experiments on three publicly available datasets verify the effectiveness and superiority of the proposed framework.

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PLATO: Pre-trained Dialogue Generation Model with Discrete Latent Variable

To build a high-quality open-domain chatbot, we introduce the effective training process of PLATO-2 via curriculum learning. There are two stages involved in the learning process. In the first stage, a coarse-grained generation model is trained to learn response generation under the simplified framework of one-to-one mapping. In the second stage, a fine-grained generative model augmented with latent variables and an evaluation model are further trained to generate diverse responses and to select the best response, respectively. PLATO-2 was trained on both Chinese and English data, whose effectiveness and superiority are verified through comprehensive evaluations, achieving new state-of-the-art results.

PLATO-2: Towards Building an Open-Domain Chatbot via Curriculum Learning

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In this paper, a novel Generation-Evaluation framework is developed for multi-turn conversations with the objective of letting both participants know more about each other. For the sake of rational knowledge utilization and coherent conversation flow, a dialogue strategy which controls knowledge selection is instantiated and continuously adapted via reinforcement learning. Under the deployed strategy, knowledge grounded conversations are conducted with two dialogue agents. The generated dialogues are comprehensively evaluated on aspects like informativeness and coherence, which are aligned with our objective and human instinct. These assessments are integrated as a compound reward to guide the evolution of dialogue strategy via policy gradient. Comprehensive experiments have been carried out on the publicly available dataset, demonstrating that the proposed method outperforms the other state-of-the-art approaches significantly.

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Huang He

Papers

PLATO: Pre-trained Dialogue Generation Model with Discrete Latent Variable

PLATO: Pre-trained Dialogue Generation Model with Discrete Latent Variable

PLATO-2: Towards Building an Open-Domain Chatbot via Curriculum Learning

PLATO-2: Towards Building an Open-Domain Chatbot via Curriculum Learning

Know More about Each Other: Evolving Dialogue Strategy via Compound Assessment.