Purpose – The purpose of this paper is to explore whether authentic leadership in hospitality is composed of four distinctive but related substantive components (i.e. self-awareness, relational transparency, balanced processing, and internalized moral); the impact of authentic leadership on employees’ organizational commitment (OC); the impact of employees’ OC on their turnover intention (TI); and the indirect effect of authentic leadership on employees’ TI via OC. Design/methodology/approach – The authors tested a sample of 236 students working as employees in hospitality in the USA, on the idea that authentic leadership increases OC which in turn decreases TI. The participants were asked to rate the manager’s leadership style and the frequency of their leadership behavior. Findings – Results of structural equation modeling provide support for the positive effect of authentic leadership on OC in the hospitality industry, and suggest that OC mediates reduced TI. Practical implications – The findings in th...

The effects of authentic leadership and organizational commitment on turnover intention

Emotional labor in the hospitality industry: the influence of contextual factors.

Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent

https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=1030&context=rpta_fac

Stress and emotions at work: an adventure tourism guide's experiences.

Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies

In this research the authors investigate the relationship among emotional labor strategies, emotional exhaustion, and turnover intention, specifically in the hospitality industry. The sample comes from hotel employees in China. The conclusions obtained by the authors are: (1) Surface acting positively influences emotional exhaustion; deep acting negatively influences emotional exhaustion; automatic emotional regulation, however, has little significance on emotional exhaustion. (2) Emotional exhaustion positively influences turnover intention. (3) Emotional labor strategies influence turnover intention through the role of emotional exhaustion. Implications and suggestions for human resource management practice are discussed in the study.

Emotional labor strategies, emotional exhaustion, and turnover intention: an empirical study of Chinese hotel employees.

: Based on the analysis of existing responsibilities, the formation of specialist nurse hospice care ability framework, develop the items of hospice care course knowledge system, using literature research method, and through the depth interview of hospice care related experts and patients' families, understand the specialist nurse hospice care knowledge level and learning needs, build the hospice care course knowledge system, form a talent training plan. The specific content includes the training objectives, content, methods and the corresponding assessment mechanism.

Construction of Nursing Staff Training Program for Hospice Nursing Specialists in China

Based on the analysis of existing responsibilities, the formation of specialist nurse hospice care ability framework, develop the items of hospice care course knowledge system, using literature research method, and through the depth interview of hospice care related experts and patients' families, understand the specialist nurse hospice care knowledge level and learning needs, build the hospice care course knowledge system, form a talent training plan. The specific content includes the training objectives, content, methods and the corresponding assessment mechanism.

Hui Ji

Papers

Emotional labor strategies, emotional exhaustion, and turnover intention: an empirical study of Chinese hotel employees.

Construction of Nursing Staff Training Program for Hospice Nursing Specialists in China

Construction of Nursing Staff Training Program for Hospice Nursing Specialists in China