I
Imed Yahmadi
Researcher at Business International Corporation
Publications - 7
Citations - 302
Imed Yahmadi is an academic researcher from Business International Corporation. The author has contributed to research in topics: Workflow & Web server. The author has an hindex of 6, co-authored 7 publications receiving 302 citations. Previous affiliations of Imed Yahmadi include Oracle Corporation.
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Patent
Universal workflow-based routing
Eli Ben Borodow,Ran Ezerzer,Ali Aljane,William Scott Seebauer,Imed Yahmadi,Edwin Kenneth Margulies +5 more
TL;DR: Workflow Templates as discussed by the authors provide the means to create, define and store the name and definition of and 'trigger points' for each workflow item, and trigger points for when a document is used are also determined when creating the template.
Patent
Systems and methods for handling a plurality of communications
Ran Ezerzer,Ali Aljane,Cyr Pierre,Imed Yahmadi,Eli Ben Borodow,Edwin Kenneth Margulies,Pablo M. Rodriguez +6 more
TL;DR: A distributed communication center (234) configured to handle a plurality of communications includes a user zone (204), a web zone (202), and a network zone (200), which includes one or more telephony servers (212) and oneor more application servers (206) as mentioned in this paper.
Patent
Systems and methods involving features of sales force processing and/or productivity
TL;DR: In this paper, system and methods associated with processing information including aggregating and/or analyzing event data are disclosed associated with data aggregation and processing, and event data requiring user input is determined and notifications to provide user input for the event data may be transmitted.
Patent
Methods for processing information associated with sales force management, customer relationship management and professional services management systems
TL;DR: In this paper, system and methods are disclosed associated with processing information and/or initiating workflow in a CRM, Sales Force Automation, time and expense reporting system or professional services provider management system, including aggregating, analyzing, and processing data related to real world events.
Patent
Systems and methods for handling a plurality of communications for different companies
Ran Ezerzer,Ali Aljane,Pierre St-Cyr,Imed Yahmadi,Eli Ben Borodow,Edwin Kenneth Margulies,Pablo M. Rodriguez +6 more
Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.