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Jacki O'Neill

Researcher at Microsoft

Publications -  83
Citations -  2370

Jacki O'Neill is an academic researcher from Microsoft. The author has contributed to research in topics: Troubleshooting & Computer-supported cooperative work. The author has an hindex of 25, co-authored 79 publications receiving 2096 citations. Previous affiliations of Jacki O'Neill include Xerox & Lancaster University.

Papers
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Proceedings ArticleDOI

Being a turker

TL;DR: An ethnomethodological analysis of publicly available content on Turker Nation, a general forum for Amazon Mechanical Turk (AMT) users, provides novel depth and detail on how theTurker Nation members operate as economic actors, working out which Requesters and jobs are worthwhile to them.
Proceedings ArticleDOI

Text chat in action

TL;DR: A detailed analytic examination of text chat transcripts shows how participants manage their interactions through considering multiple threads, turn taking and topic change, and reveals the routine practices that participants employ to create and manage coherent interaction.
Patent

Manipulation of displayed objects by virtual magnetism

TL;DR: In this paper, a tactile user interface (TUI) and a method of manipulating objects with a virtual magnet are provided, where the magnet is associated with a particular function command such that a subset of the graphic objects exhibits a response to the virtual magnet.
Patent

Real-time query suggestion in a troubleshooting context

TL;DR: In this paper, a method for assisting a user to develop a query in natural language includes receiving a user's query in a natural language and presenting a subset of ranked query suggestions to the user as candidates for user queries.
Proceedings ArticleDOI

Turk-Life in India

TL;DR: In this paper, the authors present insights from an ethnographic study conducted in India to introduce some of these workers or "Turkers" -who they are, how they work and what turking means to them.