Corporate social responsibility (CSR) activities have the potential to create stronger relationships between firms and stakeholders. Although marketing researchers have studied the impacts of CSR activities on stakeholder responses, the CSR activities and outcomes measured have been varied and inconsistent. In this article we (a) review the extant literature to outline which CSR activities and outcomes have been included in previous research; (b) synthesize the means by which CSR activities can add value for consumers and how these have been represented in CSR literature, and; (c) present a research agenda for future research to allow greater consistency among CSR researchers.

How can corporate social responsibility activities create value for stakeholders? A systematic review

Purpose – The purpose of this paper is to investigate the impact of religiosity on consumer attitudes and purchase intentions toward Islamic banks. Design/methodology/approach – The study takes place in the Tunisian context. Even though Tunisia is a Muslim country, the culture is considerably different from those of the Middle East or Malaysia (countries where the majority of studies on Islamic banks have taken place). Consequently, an adapted religiosity scale was developed to fit the study’s context. Then, the scale was pre-tested on a sample of 188 respondents. In order to test the research hypotheses, a second data collection, based on a convenience sampling technique, was undertaken, yielding a sample of 217 respondents. Findings – The religiosity variable was found to be tridimensional. Results show that the more a person fears divine punishment, the more he/she will develop a favorable attitude towards Islamic banks. Also, the more a person believes in Islamic laws, the more favorable his/her attit...

Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity

In the wakes of frequent episodes, interest free banking has been seen as an alternative to conventional banking rather than one component of financial system. Since its 1960s inception it has expanded worldwide with an excessive speed and its development has remained dynamic. In parallel with these developments, interest free banking in Turkey has grown rapidly with an annual growth of 35% in the last decade. The Participation Banks (PBs) operating in compliance with Islamic principles in Turkey has gained almost 6% market share. The expansion of interest free banking has also brought intensive competition between the PBs and conventional banks as well as among the PBs. The purpose of this study is to investigate customers’ awareness towards interest free products and services and determine their bank selection criteria and satisfaction towards financial products and services. Based on a sample of 281 respondents, it reveals that most of the respondents give the highest importance to religious belief as major factor for making selection of a bank to deal with. They recorded that they bank with conventional banks as well as PBs since the PBs do not have the products and services that are available them through the conventional banks. Based on our empirical findings; we also recorded a low level of customer satisfaction on the limited number of branches, the availability of a wide range of credits with favourable terms and high service commission and fees.

https://eujournal.org/index.php/esj/article/download/1141/1157

Interest free banking in turkey: a study of customer satisfaction and bank selection

Purpose – Islamic banking is an emerging financial system in the contemporary world. Currently, it is found mostly in Islamic countries or in countries where OPEC oil revenues have been invested. Most of the research has therefore been oriented towards macro‐environment issues, ignoring the market‐oriented problems. The purpose of this paper is to determine the conditions under which Islamic banks can successfully compete with conventional banks by understanding customer attitudes towards Islamic banking products.Design/methodology/approach – A sample of 250 respondents was taken from four cities of Pakistan to examine customer awareness of key products/services being offered by Islamic banks, usage of those services and customer satisfaction with the service delivery mechanism being used by pure Islamic banks and conventional banks with Islamic bank branches (IBBs). Data for this study were collected by using a structured questionnaire containing two sections, where section I contains ten statements usin...

Customer's criteria for selecting an Islamic bank: evidence from Pakistan

Purpose – The purpose of this paper is to examine the association between audit committee effectiveness and timeliness of reporting. Specifically, the paper investigates whether there is any relationship between effectiveness of an audit committee and submission of audited financial statements to the Indonesian Stock Exchange (IDX).Design/methodology/approach – Audit committee effectiveness is measured by an index based on the framework developed by DeZoort et al. Timeliness of reporting is defined as the number of days that elapses between a company's financial year‐end and the day on which its audited financial statement is received by the IDX. The sample comprises 211 non‐financial Indonesian listed companies. Multivariate regression analysis was performed to analyse the relationship between audit committee effectiveness and timeliness of reporting.Findings – The findings show that timeliness of reporting is associated with audit committee effectiveness. This result suggests that audit committee effect...

Audit committee effectiveness and timeliness of reporting: Indonesian evidence

Purpose – The purpose of this paper is to report a study into: the motives that dispose customers in Bahrain to choose a specific bank; the level of familiarity of customers with the most widely used services/products offered by Islamic banks; and the extent of use of those productsDesign/methodology/approach – This is the first study conducted in Bahrain to include three types of bank clients: those who bank with conventional banks, those who bank with Islamic banks, and who use both kinds of banks The results are based on a response rate of 655 percent from 1,000 questionnaires distributed Descriptive statistics and non‐parametric statistics (Mann‐Whitney and Kruskal‐Wallis tests) are reported, and factor analysis used to analyze the responsesFindings – It is found that: Islamic religious belief and social responsibility are the two most important factors that determine bank selection Cost benefit is the third most important factor considered in bank selection; clients of conventional and Islamic 

Clients of conventional and Islamic banks in Bahrain

Audit and reporting delays: Evidence from an emerging market

Purpose – The purpose of this paper is to report empirical evidence regarding the risk management practices of banks operating in Bahrain.Design/methodology/approach – A sample of bankers was surveyed through a questionnaire and the results used to examine if the risk management practices are significantly associated with the type of bank (conventional or Islamic) and if those practices are positively affected by understanding risk, risk management, risk identification, risk assessment analysis, risk monitoring and credit risk analysis. Several statistical and econometric methods were used to the test the hypotheses.Findings – Banks in Bahrain are found to have a clear understanding of risk and risk management, and have efficient risk identification, risk assessment analysis, risk monitoring, credit risk analysis and risk management practices. In addition, credit, liquidity and operational risk are found to be the most important risks facing both conventional and Islamic banks. Furthermore, the risk manag...

Risk management practices of conventional and Islamic banks in Bahrain

Purpose – The paper aims to test the stability of dividend policy, test the effect of cash flow on the company's dividend policy, identify the factors that determine a firm's cash dividend payments, and examine the characteristics of dividend‐paying and non‐paying firms.Design/methodology/approach – The hypotheses are tested using unbalance panel data for a sample of 54 Saudi‐listed firms during 1990‐2006.Findings – Saudi firms pay out a lower proportion of their cash flows compared to the proportion of dividends of reported earnings. Firms have more flexible dividend policies since they are willing to cut or skip dividends when profit declines and pay no dividends when losses are reported. Lagged dividend payments, profitability, cash flows, and life cycle are determinants of dividend payments. Agency costs are not a critical driver of dividend policy of Saudi firms. Zakat is found to play a role in explaining firm's dividend decisions.Originality/value – This paper is the first to study the determinants...

Jasim Al-Ajmi

Papers

Clients of conventional and Islamic banks in Bahrain

Audit and reporting delays: Evidence from an emerging market

Risk management practices of conventional and Islamic banks in Bahrain

Corporate dividends decisions: evidence from Saudi Arabia

Audit firm, corporate governance, and audit quality: Evidence from Bahrain