The system of the present invention provides systems and methods for selling goods and services on, over, through, and in conjunction with the Internet. The system receives session (clickstream) information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise's CRM or eCRM system. The session information referred to comprises the goods or services the customer is searching and metadata about such search and the relevant products, such as the surfing pattern itself. The system determines from the received information, based on the interaction between matching rules created using the system by the enterprise and the system's matching engine, whether the customer is a candidate for assistance from a sales associate. The system creates and indexes information on available sales associates and their performance, selling capabilities and product expertise. The system further matches the customer with at least one sales associate, ideally the most appropriate sales associate, based on the customer, session, and sales profile associate information, and facilitates communication between the sales associate and the customer. Additionally, the system provides information on the customer, products or services the customer is interested in, and the collateral sales materials (both internal and external to the enterprise) and selling techniques to the sales associate based on the particular sales opportunity. The system facilitates communication between the sales associate and the customer on the basis of chat, voice over IP, email and the public switched telephone network, including the concept of bridging a chat session into a PSTN conference call during which call the sales associate and customer maintain a co-browsing session with regard to the opportunity over the Internet.

Systems and methods to facilitate selling of products and services

An embodiment of the invention, for controlling a context menu, used with a Web page, wherein the Web page is divided into regions, can comprise downloading additional menu items that are not part of the context menu prior to download, and monitoring for when a user calls for a context menu. Upon detecting a context menu call, it is determined what region was selected by the user, and at least one of the additional menu is made available to the user as part of the context menu interface. At least one of the additional menu items is chosen based on the region selected by the user.

Method and system of controlling a context menu

Method and user interface for controlling an apparatus are provided. At least one dynamic bar is provided for displaying on a main screen of a graphical user interface for controlling the apparatus. Each dynamic bar is associated with respective one or more interfaces for applications and/or functions provided by the apparatus and each dynamic bar has a pop-up interface for providing at least one of preview information determined from information managed by the applications and/or functions and links to invoke said respective interfaces.

Dynamic bar oriented user interface

Systems and methods for determining predictive model types are provided. A method may include generating a predictive model for a web page of a website, wherein the web page includes a configuration defining one or more objects presented with the web page, and wherein each object is associated with a predictive model. The method may include determining one or more predictive model types that are associated with the predictive model, determining one or more performance indicators that correspond to each determined predictive model type, wherein performance indicators represent one or more benefits to a website, selecting a predictive model type of the predictive model out of the one or more predictive model types, wherein the predictive model type is selected based on a performance indicator corresponding to the selected predictive model type, and determining a configuration of the web page using the selected predictive model type of the predictive model.

Method and system for creating a predictive model for targeting web-page to a surfer

Image for a portion of a display screen

A graphical toolbar user interface is rendered and has one or more menu items. Each menu item has one or more visual identifier to distinguish the menu item from other of the menu items. At least one menu item has one or more submenu items. The submenu item has one or more visual identifiers of the corresponding menu item to distinguish the submenu item from submenu items corresponding to other of the menu items.

Jeffrey David Kimball

Papers

Visually distinguishing menu items