Jim Suchan

TL;DR: This research analyzed the communication technologies that the Customer Support Virtual Team of International Consulting Systems (ICS), the pseudonym for a Fortune 500 organization, uses to support team interaction, the degree to which ICS systems and culture supported CST, and the CST members' mindset toward communication and the methods its leader used to create the trust required for effective team interaction.

TL;DR: In this article, the authors examine open systems thinking as a new lens for the field's researchers to use when exploring written business communication and explore the influences these subsys tems have on written communication and then develop these systems and subsystems into a series of business communication system maps.

TL;DR: In this article, the author uses organizational theory and details from his research and consulting experience to explain why changing communication practices is difficult and proposes a theory-based framework to help the professional and managerial communication disciplines better understand the steps necessary to change communication practice and norms in large, complex organizations.

TL;DR: The authors describes and critiques criteria that, according to results from an Association for Business Communication (ABC) member survey, are having an impact on quality judgments about our journalism, and criticizes them.

TL;DR: In this article, the authors introduce logistics researchers to structuration theory as a useful theoretical framework that can help understand the relationship between technologies, the people who interpret them, and the patterns of use that stem from that interpretation.