A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.

Providing collaborative installation management in a network-based supply chain environment

A system, method, and article of manufacture are provided for technology sharing during demand and supply planning in a network-based supply chain environment. Steps included are providing locator and mapping capabilities utilizing the network. Technology that includes streaming audio, stereo audio and video data is also shared utilizing the network. Encryption capabilities for the technology are also included. Further, searching capabilities are provided utilizing the network in addition to logging events and passive user profiling. The event logging includes logging network operations. User profile data is automatically received and stored. User profile data includes user identity, state, preferences and interests. User profile data is also automatically exported to an active profile manager which automatically adds additional user profile data. Additional user profile data includes information related to whether the user is a service provider or a manufacturer and the location of user.

Technology sharing during demand and supply planning in a network-based supply chain environment

A system, method and article of manufacture are provided for a first business entity to provide a network-based supply chain framework for collaborative order management between at least a second and a third independent business entity, such as a service provider, vendor, reseller, manufacturer and the like. A request for an order is received over a network with an automated system, from at least a second business entity. The order is transmitted over a network, with an automated system, to at least the third business entity. Information is received from the third business entity relating to a status of completion of the order by the third business entity using a network. The progress in completing the order is tracked based on the information received from the third business entity. Progress reports from the tracking are generated periodically; and transmitted to the second business entity using the network.

Increased visibility during order management in a network-based supply chain environment

A system, method and article of manufacture are provided for life cycle network asset management in a network based supply chain. In accordance with an embodiment of the present invention, the supply chain network is monitored, and events from network assets are received, filtered, and correlated, whereby problems with network assets are further isolated. The filtered and isolated events problems are then translated into a standard object format for facilitating the determination of the life cycle of problem network assets, wherein the events are translated by a comprehensive library of all possible message types provided by the custom software interfaces. In accordance with an embodiment of the present invention, the network assets include both packet-switched and circuit-switched network assets, and the events are received by custom software interfaces which communicate directly with the network assets.

Problem isolation through translating and filtering events into a standard object format in a network based supply chain

The present disclosure controls the network and manages resources for managing network assets through in a network-based supply chain framework. Network assets are available to network users. One user may submit information reguarding potential for growth, the capacity, or the technological level of one of the network assets. Another user may submit similar information about another network asset. Based on the information from the users, the system may determine the optimal set of network assets. When network events about the assets are recieved, the events can be filtered, correlated and isolated. These events can then be translated into a standard object form for facilitating the determination of the problem causing the network event.

Asset tracking in a network-based supply chain environment

A system for extended enterprise planning across a supply chain is provided. The system includes transactional execution system layers (14, 18) for a demand enterprise (10) and a supply enterprise (12). First and second federated electronic planning interchange layers (16, 20) provide a data specification format and an external communication interface for transactional execution system layers (14, 18). A supply chain planning engine (22), operable to perform planning for the supply chain, is in communication with a third federated electronic planning interchange layer (24) which provides a data specification format and an external communication interface for the supply chain planning engine (22). A data access/transfer layer (28) interconnects and allows transfer of information between the first, second and third electronic federated planning interchange layers (16, 20, 24). The supply chain planning engine (22), the first transactional execution system (14) and the second transactional execution system (18) can thereby communicate data which the supply chain planning engine (22) can use to provide constraint based extended enterprise planning across the supply chain.

System and method for extended enterprise planning across a supply chain

An order commitment method and system are described. The method includes the steps of identifying services and data capable of supporting an order commitment, and mapping the services to enable synchronized on-demand queries. The mapping step includes determining relationships among the services and the data and maintaining the relationships, wherein links are established to create fulfillment information. The method also includes using the fulfillment information to generate the order commitment.

Order commitment method and system

Systeme pour planification d'entreprise couvrant une chaine d'approvisionnement. Ce systeme comporte des niveaux systeme d'execution transactionnelle (14, 18) pour un entreprise demandeuse (10) et pour une entreprise distributrice (12). Un premier et un deuxieme niveau d'echange de planification electronique federe (16, 20) emettent un format de specification des donnees et une interface de communication externe pour les niveaux systeme d'execution transactionnelle (14, 18). Une machine (22) pour la planification de la chaine d'approvisionnement, servant a realiser la planification pour la chaine d'approvisionnement, communique avec un troisieme niveau d'echange de planification electronique federe (24) qui produit un format de specification des donnees et une interface de communication externe pour la machine d'echange de planification (22). Un niveau d'acces/transfert de donnees (28) forme une interconnexion et permet de transferer l'information entre les premiers, deuxiemes et troisiemes niveaux d'echange de planification electronique federes (16, 20, 24). La machine de planification pour la chaine de distribution (22), le premier systeme d'execution transactionnelle (14) et le deuxieme systeme d'execution transactionnelle (18) peuvent ainsi communiquer des donnees que la machine de planification (22) de la chaine de distribution peut utiliser pour etablir une planification d'entreprise etendue et fondee sur des contraintes pour la chaine de distribution.

Jon R. Kirkegaard

Papers

System and method for extended enterprise planning across a supply chain

Order commitment method and system

Systeme et methode de planification d'entreprise couvrant une chaine de d'approvisionnement