Quasi-experimentation - design and analysis issues for field settings - cook,td, campbell,dt

Hawaii International Conference on System Sciences

House of Quality

https://isiarticles.com/bundles/Article/pre/pdf/2503.pdf

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

In the era of accelerating digitization and advanced big data analytics, harnessing quality data for designing and delivering state-of-the-art services will enable innovative business models and management approaches (Boyd and Crawford, 2012; Brynjolfsson and McAfee, 2014) and yield an array of consequences. Among other consequences, digitization and big data analytics reshape business models and impact employment amongst knowledge workers - just as automation did for manufacturing workers. This Viewpoint paper considers the mechanisms underlying how digitization and big data analytics drive the transformation of business and society and outlines the potential effects of digitization and big data analytics on employment - especially in the context of cognitive tasks. Its aim is to outline a critical research agenda to explore and conceptualize evident changes in business models and society arising from these technological advances.

Reflections on societal and business model transformation arising from digitization and big data analytics

A decomposed theory of reasoned action to explain intention to use Internet stock trading among Malaysian investors

http://www.cba.edu.kw/krouibah/Publications/2003-%20Change%20Management%20in%20Concurrent%20Engineering%20from%20a%20parameter%20perspective.pdf

Change management in concurrent engineering from a parameter perspective

The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems

Purpose – The purpose of this paper is to investigate the organizational factors and human motivations affecting information systems and information technology (IS/IT) usage and user's satisfaction in an Arabic country.Design/methodology/approach – The study develops a research model that links three organizational factors (top management support – TMS, availability of training, and user's involvement) to IS/IT usage and end‐user's satisfaction via the mediation of TAM beliefs (usefulness and ease‐of‐use) by 382 IS users. The model was examined through the LISREL.Findings – The results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness. Among the organizational factors, TMS was found to have the strongest effect on IS/IT usage and user's satisfaction, followed by availability of training and user involvement.Research limitations/implications – This study focuses on perceptions of respondents from public organizations who have had high experience with IS/IT. These...

Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

Business intelligence (BI) is a strategic approach for systematically targeting, tracking, communicating and transforming relevant weak signs 1 into actionable information on which strategic decision-making is based. Despite the increasing importance of BI, there is little underlying theoretical work, which directly can guide the interpretation of ambiguous weak signs. This paper gives an insight into the issue through a new strategic business intelligence system called PUZZLE. We describe this system and validate it by designing a prototype, test the system using in-depth interviews, and hold learning sessions in order to further knowledge about BI. The main results from tests show that: interpreting weak signs is potentially important for senior managers, consultants, and researchers; interpretation can be achieved gradually by bringing the weak signs together using a tracking form based upon the concept of actor/theme/weak signs/enrichment /links; interpreting weak signs is a complex process of establishing links between the weak signs. Final results show that the individual cognitive process appears heuristic when interpreting weak signs. Implications for strategic management practice and research are addressed.

Kamel Rouibah

Papers

A decomposed theory of reasoned action to explain intention to use Internet stock trading among Malaysian investors

Change management in concurrent engineering from a parameter perspective

The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems

Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

PUZZLE: a concept and prototype for linking business intelligence to business strategy