The rapid growth of human computation within research and industry has produced many novel ideas aimed at organizing web users to do great things. However, the growth is not adequately supported by a framework with which to understand each new system in the context of the old. We classify human computation systems to help identify parallels between different systems and reveal "holes" in the existing work as opportunities for new research. Since human computation is often confused with "crowdsourcing" and other terms, we explore the position of human computation with respect to these related topics.

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Human computation: a survey and taxonomy of a growing field

Paid crowd work offers remarkable opportunities for improving productivity, social mobility, and the global economy by engaging a geographically distributed workforce to complete complex tasks on demand and at scale. But it is also possible that crowd work will fail to achieve its potential, focusing on assembly-line piecework. Can we foresee a future crowd workplace in which we would want our children to participate? This paper frames the major challenges that stand in the way of this goal. Drawing on theory from organizational behavior and distributed computing, as well as direct feedback from workers, we outline a framework that will enable crowd work that is complex, collaborative, and sustainable. The framework lays out research challenges in twelve major areas: workflow, task assignment, hierarchy, real-time response, synchronous collaboration, quality control, crowds guiding AIs, AIs guiding crowds, platforms, job design, reputation, and motivation.

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The future of crowd work

This chapter reports authoritative insights into one of the most significant developments related to social interaction – social network sites – and offers an analytic framework for exploring these new sites, while underscoring the centrality of social interaction since the Internet's earliest days, such as through email. Social network sites (SNSs) presented several characteristics that made it possible for individuals to easily update their profiles. The implicit role of communication and information sharing has become the driving motivator for participation. The concept of ‘Web 2.0’ was an industry-driven phenomenon, hyped by the news media and by business analysts alike. Social network sites emerged out of the Web 2.0 and social media phenomena, mixing new technologies and older computer-mediated communication practices infused by tech industry ideals. Server-level data offer a unique opportunity to access elaborated behavioural data about what people are doing on SNSs.

Sociality Through Social Network Sites

Facebook as a toolkit: A uses and gratification approach to unbundling feature use

The Future of Crowd Work

This paper introduces architectural and interaction patterns for integrating crowdsourced human contributions directly into user interfaces. We focus on writing and editing, complex endeavors that span many levels of conceptual and pragmatic activity. Authoring tools offer help with pragmatics, but for higher-level help, writers commonly turn to other people. We thus present Soylent, a word processing interface that enables writers to call on Mechanical Turk workers to shorten, proofread, and otherwise edit parts of their documents on demand. To improve worker quality, we introduce the Find-Fix-Verify crowd programming pattern, which splits tasks into a series of generation and review stages. Evaluation studies demonstrate the feasibility of crowdsourced editing and investigate questions of reliability, cost, wait time, and work time for edits.

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Soylent: a word processor with a crowd inside

People often turn to their friends, families, and colleagues when they have questions. The recent, rapid rise of online social networking tools has made doing this on a large scale easy and efficient. In this paper we explore the phenomenon of using social network status messages to ask questions. We conducted a survey of 624 people, asking them to share the questions they have asked and answered of their online social networks. We present detailed data on the frequency of this type of question asking, the types of questions asked, and respondents' motivations for asking their social networks rather than using more traditional search tools like Web search engines. We report on the perceived speed and quality of the answers received, as well as what motivates people to respond to questions seen in their friends' status messages. We then discuss the implications of our findings for the design of next-generation search tools.

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What do people ask their social networks, and why?: a survey study of status message q&a behavior

We present two studies of online ephemerality and anonymity based on the popular discussion board /b/ at 4chan.org: a website with over 7 million users that plays an influential role in Internet culture. Although researchers and practitioners often assume that user identity and data permanence are central tools in the design of online communities, we explore how /b/ succeeds despite being almost entirely anonymous and extremely ephemeral. We begin by describing /b/ and performing a content analysis that suggests the community is dominated by playful exchanges of images and links. Our first study uses a large dataset of more than five million posts to quantify ephemerality in /b/. We find that most threads spend just five seconds on the first page and less than five minutes on the site before expiring. Our second study is an analysis of identity signals on 4chan, finding that over 90% of posts are made by fully anonymous users, with other identity signals adopted and discarded at will. We describe alternative mechanisms that /b/ participants use to establish status and frame their interactions.

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4chan and /b/: An Analysis of Anonymity and Ephemerality in a Large Online Community

The Web has become an important information repository; often it is the first source a person turns to with an informa-tion need. One common way to search the Web is with a search engine. However, it is not always easy for people to find what they are looking for with keyword search, and at times the desired information may not be readily available online. An alternative, facilitated by the rise of social media, is to pose a question to one‟s online social network. In this paper, we explore the pros and cons of using a social net-working tool to fill an information need, as compared with a search engine. We describe a study in which 12 participants searched the Web while simultaneously posing a question on the same topic to their social network, and we compare the results they found by each method.

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Katrina Panovich

Papers

Soylent: a word processor with a crowd inside

What do people ask their social networks, and why?: a survey study of status message q&a behavior

4chan and /b/: An Analysis of Anonymity and Ephemerality in a Large Online Community

A Comparison of Information Seeking Using Search Engines and Social Networks

Soylent: a word processor with a crowd inside