Trust and mobile commerce in North America

Factors that Affecting Behavioral Intention in Online Transportation Service: Case study of GO-JEK

Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application

This study aims to investigate the factors that may hinder or facilitate consumers’ adoption of mobile-commerce (m-commerce) activities in the context of developing countries exemplified here by Oman.,A conceptual model was developed through integrating factors from UTAUT2 (performance expectancy, expectancy effort, social influence, facilitating conditions, hedonic motivation, price value, habit and self-efficacy) and SERVQUAL (system quality, service quality and information quality). Data were collected from 530 Omani m-commerce users through a cross-sectional survey.,The results of the structural equation modelling showed that consumers’ behavioural intention (BI) towards m-commerce adoption was significantly influenced by information quality, habit, performance expectancy, trust, hedonic motivation, service quality, price value and facilitating conditions, in their order of influencing strength, and explained 65.5 per cent of the variance in BI. Unexpectedly, effort expectancy, social influence, self-efficacy and system quality had no significant effect on BI.,This study will explain the currently relatively low penetration rate of m-commerce adoption in Oman, which will help local m-commerce businesses to develop the right organizational strategies, especially related to marketing strategies and developing mobile applications, which will draw the attention of many users.,This is one of the few studies that integrates UTAUT2 with SERVQUAL and tests the proposed model in non-Western cultural contexts. Specifically, in contrast to previous studies, diversity of individuals’ acceptance behaviour is examined in Oman.

https://www.emerald.com/insight/content/doi/10.1108/RIBS-10-2018-0092/full/pdf?title=an-analysis-of-the-factors-affecting-mobile-commerce-adoption-in-developing-countries-towards-an-integrated-model

An analysis of the factors affecting mobile commerce adoption in developing countries: Towards an integrated model

/pdf/the-role-of-customer-personality-in-satisfaction-attitude-to-9u4sz08sem.pdf

The role of customer personality in satisfaction, attitude-to-brand and loyalty in mobile services

/pdf/determinants-of-mobile-commerce-customer-loyalty-in-malaysia-3r41qczzup.pdf

Determinants of Mobile Commerce Customer Loyalty in Malaysia

COVID-19 is a potentially fatal infectious disease that requires effective vaccines to keep the outbreak under control. Despite the ongoing efforts for an effective vaccine, public hesitancy towards vaccines is now one of the main concerns to the global health in containing this global pandemic. Thus, this preliminary study was carried out to assess the degree of COVID-19 vaccine hesitancy among the general public in Malaysia and to identify the underlying reasons for their hesitancy by using 5C psychological antecedents of vaccination. This study was conducted by carrying out a cross-sectional online survey for approximately two months between January to February 2021, involving 385 participants. The survey contained questions based on the 5C model proffered by WHO. The data from the survey were analyzed using Smart PLS 3 for statistical analysis, with the partial least squares structural equation modeling (PLS-SEM). According to the findings, only 62.5 percent out of the 385 participants had planned to get the COVID-19 vaccine, while the remaining 37.5 percent did not. The results also showed that confidence, calculation, collective responsibility, and constraints had a significant influence on vaccine hesitancy but not complacency. There is a degree of vaccine hesitancy towards the COVID-19 vaccines among the Malaysian population, although the data that we have obtained cannot be used to generalize for the entire Malaysian population due to the small sample size. Thus, for the vaccination campaign to be more effective, it should focus more on addressing the issue relating to confidence, calculation, collective responsibility, and constraints and less on complacency.

Lai Soon Wong

Papers

Determinants of Mobile Commerce Customer Loyalty in Malaysia

Vaccine hesitancy toward the COVID-19 vaccine among the Malaysian population