L
Lai Soon Wong
Researcher at Universiti Tunku Abdul Rahman
Publications - 2
Citations - 67
Lai Soon Wong is an academic researcher from Universiti Tunku Abdul Rahman. The author has contributed to research in topics: Service provider & Outbreak. The author has an hindex of 1, co-authored 1 publications receiving 54 citations.
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Journal ArticleDOI
Determinants of Mobile Commerce Customer Loyalty in Malaysia
Weng Onn Lee,Lai Soon Wong +1 more
TL;DR: In this article, the authors investigated the factors that affect mobile commerce customer loyalty in Malaysia by incorporating e-service quality models and relationship quality theories in the context of mobile commerce, and examined the relationships between e-services quality dimensions of efficiency, system availability, fulfilment and privacy, and relationship QoS dimensions of satisfaction, trust and commitment with customer loyalty.
Journal ArticleDOI
Vaccine hesitancy toward the COVID-19 vaccine among the Malaysian population
Amira Azizan,Gokul Subramaniam,Lalita Ambigai Sivasamugham,Sharmini Gopinathan,Manjari Raman,Lai Soon Wong +5 more
TL;DR: There is a degree of vaccine hesitancy towards the COVID-19 vaccines among the Malaysian population, although the data can be used to generalize for the entire Malaysian population due to the small sample size, and it should focus more on addressing the issue relating to confidence, calculation, collective responsibility, and constraints and less on complacency.