Leon Portman

TL;DR: In this article, a device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents, where content may be extracted from Internet server traffic according to predefined rules.

TL;DR: In this article, the authors propose a system for forwarding packed-based media in a network, the system comprising: a forwarder, configured to extract at least one packet of media from a media source accessible to the forwarder.

TL;DR: In this article, the authors propose an apparatus for VoIP capturing in a network, comprising: a data receiver, tapping the network and configured to receive at least one data packet transmitted in the network, a VoIP identifier, associated with the receiver, configured to determine if the received data packet is a VOIP data packet qualifying for forwarding to a capture device.

TL;DR: In this paper, a method and apparatus for providing real-time assistance related to an interaction associated with a contact center, comprising steps or components for: receiving at least a part of an audio signal of an interaction captured by a capturing device associated with an organization, and metadata information associated with the interaction; performing audio analysis of the at least part of the audio signal, while the interaction is still in progress to obtain audio information.

TL;DR: In this article, the authors present a method for recording screen data, which may include receiving display data displayed on a local screen coupled to a local computing device, and reconstructing visual appearance of the presentation based on the layout information and the display data.