Showing papers by "Lucy Suchman published in 1997"

Do categories have politics? The language/action perspective reconsidered

Abstract: Drawing on writings within the CSCW community and on recent social theory, this paper proposes that the adoption of speech act theory as a foundation for system design carries with it an agenda of discipline and control over organization members actions. I begin with a brief review of the language/action perspective introduced by Winograd, Flores and their colleagues, focusing in particular on the categorization of speakers intent. I then turn to some observations on the politics of categorization and, with that framework as background, consider the attempt, through THE COORDINATOR, to implement a technological system for intention-accounting within organizations. Finally, I suggest the implications of the analysis presented in the paper for the politics of CSCW systems design. No idea is more provocative in controversies about technology and society than the notion that technical things have political qualities. At issue is the claim that machines, structures, and systems of modern material culture can be accurately judged not only for their contributions to efficiency and productivity... but also for the ways in which they can embody specific forms of power and authority. Winner 1986, p. 19. By teaching people an ontology of linguistic action, grounded in simple, universal distinctions such as those of requesting and promising, we find that they become more aware of these distinctions in their everyday work and life situations. They can simplify their dealings with others, reduce time and effort spent in conversations that do not result in action, and generally manage actions in a less panicked, confused atmosphere. Flores et al 1988, p. 158. The world has always been in the middle of things, in unruly and practical conversation, full of action and structured by a startling array of actants and of networking and unequal collectives ... The shape of my amodern history will have a different geometry, not of progress, but of permanent and multi-patterned interaction through which lives and worlds get built, human and unhuman. Haraway 1991, p. 11.

Centers of coordination : a case and some themes.

Abstract: This chapter identifies a class of worksites characterizable in terms of participants’ ongoing orientation to problems of space and time, involving the deployment of people and equipment across distances according either to a timetable or to the emergent requirements of a time-critical situation. To meet simultaneous requirements of mobility and control, centers of coordination must function as centers to which participants distributed in space can orient, and which at any given moment they know how to find. At the same time, to coordinate activities distributed in space and time, personnel within the site must somehow have access to the situation of co-workers in other locations. One job of technologies in such settings is to meet these requirements through the reconfiguration of relevant spatial and temporal relations. This general characterization is explored through ethnographic materials from an investigation of the work of airline ground operations at a metropolitan airport on the west coast of the United States.

From Interactions to Integrations

Abstract: This address offers a reflection on the aptness of the metaphor of interactive technologies, in light cf developments over the past ten years. It argues for a shift from the focus on interaction narrowly defmed, to a project of integration of artifacts into work environments and working practices.

The Social and Interactional Dimensions of Human‐Computer Interfaces

Abstract: The Social and Interactional Dimensions of Human- Computer Interfaces. Peter J. Thomas. ed. Cambridge: Cambridge University Press, 1995. 268 pp.