Showing papers by "Luke Zettlemoyer published in 2002"

Methods, systems, and computer program products for providing automated customer service via an intelligent virtual agent that is trained using customer-agent conversations

Abstract: A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information extracted from one or more exemplary conversations to generate a response to the received utterance. The agent then sends the generated response to the customer.