物件導向軟體之架構(Object-Oriented Software Construction)探討

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The New Economics for Industry, Government, Education

Metodología de la investigación en urología

Though enterprise resource planning (ERP) has gained some prominence in the information systems (IS) literature over the past few years and is a significant phenomenon in practice, through (a) historical analysis, (b) meta-analysis of representative IS literature, and (c) a survey of academic experts, we reveal dissenting views on the phenomenon. Given this diversity of perspectives, it is unlikely that at this stage a broadly agreed definition of ERP can be achieved. We thus seek to increase awareness of the issues and stimulate further discussion, with the ultimate aim being to: (1) aid communication amongst researchers and between researchers and practitioners; (2) inform development of teaching materials on ERP and related concepts in university curricula and in commercial education and training; and (3) aid communication amongst clients, consultants and vendors. Increased transparency of the ERP-concept within IS may also benefit other aligned fields of knowledge.

What is ERP

http://www3.cis.gsu.edu/dtruex/courses/CIS8670/Articles/CriticalIssuesinERPImplementation-2005-CompsinIndustry.pdf

Identifying critical issues in enterprise resource planning (ERP) implementation

Most organizations have perceived the customer relationship management (CRM) concept as a technological solution for problems in individual areas, accompanied by a great deal of uncoordinated initiatives. Nevertheless, CRM must be conceived as a strategy, due to its human, technological, and processes implications, at the time an organization decides to implement it. On this basis, the main goal stated in this research is to propose, justify, and validate a model based on critical success factors (CSFs) that will constitute a guide for companies in the implementation and diagnosis of a CRM strategy. The model is conformed by a set of 13 CSFs with their 55 corresponding metrics, which will serve as a guide for organizations wishing to apply this type of strategy. These factors cover the three key aspects of every CRM strategy (human factor, processes, and technology); giving a global focus and propitiating success in the implementation of a CRM strategy. These CSFs - and their metrics - were evaluated by a group of internationally experts allowing determining guidelines for a CRM implementation as well as the probable causes of the deficiencies in past projects.

Critical success factors for a customer relationship management strategy

Quality is currently considered one of the main assets with which a firm can enhance its competitive global position. This is one reason why quality has become essential for ensuring that a company's products and processes meet customers' needs. A recent innovation in the systems area is the development of a set of mechanisms and models for evaluating quality. This article describes the design of a Quality Model with a systemic approach to software products that assesses a product's efficiency and effectiveness. Different quality models were studied: McCall, Boehm, FURPS, ISO 9126, Dromey, ISO 15504 in an attempt to identify the aspects present in these models that are deemed important in a Systemic Quality model. We designed a model prototype that reflects the essential attributes of quality. This model was evaluated using a method so it can be validated and also enhanced. The evaluation method consisted of: designing a survey, formulating, validating and applying the measurement instruments; defining an algorithm to obtain the quality estimate and analyzing the results. The model prototype enabled the strengths and weaknesses of the software products studied to be identified. When evaluating a software product using the model prototype, it was possible to ascertain its compliance with the standards and use the results to improve it. Since the evaluation was systemic, processes that affect certain characteristics of the product could be identified. Companies can benefit from the model proposed because it serves as a benchmark that allows their products to evolve and be competitive.

Construction of a Systemic Quality Model for Evaluating a Software Product

System integration is a complex technological task, and an infrastructure decision that seems right today might well be obsolete tomorrow. This article proposes a framework of critical success factors (CSFs) that can be used to manage IS integration projects, according to a firm's current stage of IT integration maturity and other IS infrastructure characteristics. To demonstrate the potential utility of this CSF framework, the authors analyze case studies at two firms using 86 metrics for 20 CSFs developed by the authors.

Critical success factors for managing systems integration

A discrete-event simulation and continuous software evaluation on a systemic quality model: an oil industry case

The main objective of this paper is to propose a set of indicators for the evaluation of Workflow software-type products within the context of Information Systems. This paper is mainly based on a comprehensive bibliographical review of all topics referring to the Workflow Technology and Information Systems. Next, sets of indicators are presented for the selection of a Workflow software based on the realities of the business world, including a method of examination so as to obtain an integral evaluation on the Workflow software. Finally, the evaluation method for two types of Workflow software is applied: Lotus Domino / Notes ® and Microsoft Exchange ® , for the billing subsystems of a company called MANAPRO Consultants, Inc. ® .

María A. Pérez

Papers

Critical success factors for a customer relationship management strategy

Construction of a Systemic Quality Model for Evaluating a Software Product

Critical success factors for managing systems integration

A discrete-event simulation and continuous software evaluation on a systemic quality model: an oil industry case

Evaluation of Workflow-type software products: a case study