María J. Martínez-Argüelles

TL;DR: The article proposes using the Critical Incident Technique to perform a qualitative analysis, which contributes to identify the main dimensions and categories that contribute to students’ perception of service quality.

TL;DR: The Critical Incident Technique (CIT) is proposed as an effective qualitative methodology and information provided by this methodology can significantly improve strategic decision-making processes in online universities worldwide.

TL;DR: This position paper discusses on the actual situation of lifelong learning from a critical point of view, analyzing some of the relevant literature and justifying the need to create new models that promote self-determination of students in the context of lifelonglearning.

TL;DR: In this paper, the authors describe the online academic advising system in a virtual university, as a contribution to the development of viable models for this activity, which is a key element for learning success in virtual environments that has received little attention from researchers.

TL;DR: In this paper, the authors describe the online academic advising system in a virtual university and its main elements: the advisor's functions, the types of advisors (incorporation, beginning and continuation), the available tools for advisors, and the organisation of the advisorial activity both from the internal and the student's point of view.