Key performance indicators for assessing the planning and delivery of industrial services

Ontology-based systems engineering: A state-of-the-art review

Pattern-based Business Model Development for Cyber-Physical Production Systems

Manufacturing companies are increasingly shifting their value proposition from a product-centric perspective to Product-Service-System (PSS). This evolution allows companies to improve the customisation of their offer and to contribute to reduce material flows and consumption, thus enhancing sustainability. However, when companies introduce PSS offers, they have to face higher complexity and dynamism, as customer behaviours, process requirements and sustainability assessment must be considered during the design and the development of the new solutions. In this paper, after the identification of the main PSS dynamic features, the authors argue that business process simulation (BPS) could represent an effective tool to cope with the dynamics and the complexity entailed in a sustainable PSS. This paper analyses and compares existing BPS approaches identifying the hybrid simulation (HS) modelling as a promising approach. In fact, according to the critical PSS features, HS allows grasping PSS features and inte...

Hybrid simulation modelling as a supporting tool for sustainable product service systems: a critical analysis

Advanced Technologies in Life Cycle Engineering

Delivering Industrial Product Service Systems (IPS2) is a strategic priority for many companies, since IPS2 represent an opportunity to differentiate from competitors and to build long-term customer relationships. However, these relationships have to be characterized, e.g. in terms of delivering value, generating revenues, and sharing risks, which can be done through a business model. Nevertheless, the existing research on business models lacks structure especially with regard to IPS2. To provide a first step into closing this research gap, this study aims at delivering an IPS2-specific business model ontology. Based on this, a case study of a solution provider is conducted.

An Ontology of Business Models for Industrial Product-Service Systems

In contrast to current product-oriented solutions, Industrial Product-Service Systems (IPS2) involve the integrated development of products and services, thereby guaranteeing high customer value. As a consequence, an IPS2 business model characteristically delivers value in a long-term customer relationship. To date, comprehensive research on the design and engineering of dynamic IPS2 business models has not been conducted, which has resulted in a lack of modeling and simulation methods that depict their dynamic behavior over the entire IPS2 life cycle. In order to fill this research gap, this paper focuses on an integrated business model design and engineering approach with System Dynamics.

Design and Engineering of Dynamic Business Models for Industrial Product-Service Systems

Industrial Product-Service Systems (IPS2), combined with a flexible planning and scheduling process, represent a longterm competitive advantage. The value provision via IPS2 comprises several degrees of freedom, such as the partial substitution of product and service shares, as well as the integration of customers’ resources. Thus, the IPS2 scheduling represents an optimization problem, flexibly considering the relevant aspects of the current business model. The article first describes the scheduling approach for IPS2 which considers the IPS2 potentials for optimization. Furthermore, the correlation between the individual specifications of the business model features and the planning procedure is described in detail.

Flexible Resource Planning in the Context of Dynamic IPS 2 Business Models

Industrial Product-Service Systems (IPS²) are socio-technical systems which provide the customer with a certain function, a promised availability or a contracted result rather than a mere physical product. Thus, IPS² represent solutions which can be dynamically adapted over the lifecycle in order to meet changing customer requirements and supplier capabilities. On the one hand, this poses challenges to the planning and management of resources during IPS² delivery. On the other hand, flexibility potentials can be used to absorb demand peaks and the IPS² supplier has more information about customer processes as well as the condition of the IPS² and thus a more profound basis for capacity planning. Against this background, the objective of this paper is to systematically examine the dynamic influences on capacity requirements of service technician workforce for IPS² delivery by means of the System Dynamics (SD) approach as a foundation for further research.

Mario Boßlau

Papers

An Ontology of Business Models for Industrial Product-Service Systems

Design and Engineering of Dynamic Business Models for Industrial Product-Service Systems

Flexible Resource Planning in the Context of Dynamic IPS 2 Business Models

Dynamic Influences on Workforce Capacity Planning for IPS² Delivery

The Influence of Dynamic Business Models on IPS2 Network Planning – An Agent-Based Simulation Approach