http://firooz.persiangig.com/document/golamreza/12.pdf

Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study

Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms

Human resources are often seen as one of the most important assets of tourism and hospitality organizations. Numerous studies have examined how employee performance can be managed to contribute to ...

The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry

The aim of this study was to establish whether a relationship existed between the variables job satisfaction and organisational culture of employees within a service organisation. The population comprised of 200 employees of which 40 were excluded from the study due to poor literacy levels. The Culture and Minnesota Job Satisfaction Questionnaires were administered to the sample of 160 employees and 121 usable responses were received. High coefficient alphas were obtained on both the Organisational Culture Questionnaire (OCQ)(0,99) and the Minnesota Job Satisfaction Questionnaire (MJSQ) (0,92). Significant differences were found between some biographical variables and responses on the OCQ. A significant relationship was found between scores of the OCQ and the MJSQ. The managerial implications of the findings were further explored in the study. Opsomming Die doel van die studie was om te bepaal of daar ‘n verband tussen die veranderlikes werksbevrediging en organisasie-kultuur van werknemers in ‘n diensonderneming bestaan. Die populasie van die studie sluit al 200 werkenemers in, waarvan 40 nie by die studie betrek is nie weens lae vlakke van geletterdheid. Die Organisasiekultuur en Werkste-vredenheidvraelyste is op die oorblywende 160 werknemers toegepas en 85 bruikbare response is ontvang. Beide die Organisasiekultuur Vraelys (OCQ) (0,99) en die verkorte weergawe van die Minesota Wersbevredigingsvraelys (MJSQ) (0,92) het hoe alfa- koeffisiente opgelewer. Beduidende verskille is gevind tussen sommige biografiese veranderlikes en response op die OCQ. ‘n Beduidende korrelasie is ook tussen die metings van OCQ en MJSQ gevind. Die bestuursimplikasies van die bevindinge is verder in die studie ondersoek.

/pdf/job-satisfaction-in-relation-to-organisational-culture-2ngjaf8py0.pdf

Job satisfaction in relation to organisational culture

http://clok.uclan.ac.uk/13142/1/13142_1-s2.0-S0261517713001751-main.pdf

Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus

Investigations of the causal relationship between organizational commitment and job satisfaction have yielded contradictory findings. Little empirical research has looked at this complex relationship in the context of work effort. The purpose of this study was to determine how these variables interact in the service environment. Using a sample of 425 employees in two service organizations, the author tested two structural equation models. The hypothesized model with organizational commitment as a moderator between job satisfaction and service effort fit better than a model with job satisfaction as moderator did. Conceptual implications are discussed, and suggestions for future research are made.

Organizational Commitment, Job Satisfaction, and Effort in the Service Environment

Organizational vision is a generally accepted necessity for organizational success in the 1990s. Specifically, stakeholder attitude toward the vision is believed to improve performance and enhance efforts toward increased quality. To date, little empirical research has proven that attitude toward the organizational vision yields any measurable organizational outcomes. The purpose of this exploratory study was to determine if stakeholder satisfaction with organizational vision was associated with overall job satisfaction and perceived effort. A sample of 709 cruise line managers responded to the 31‐item questionnaire and a service effort scale developed for this study. Both exploratory and confirmatory factor analyses were conducted to define the constructs and establish the measurement properties of the structural equation model tested. Results indicated that satisfaction with vision accounted for 33 per cent and 21 per cent of the variance in job satisfaction and service efforts respectively. Conceptual and theoretical implications of the results are discussed.

Satisfaction with organizational vision, job satisfaction and service efforts: an empirical investigation

Service quality and customer satisfaction are vital concerns in service industries, particularly in the cruise industry. As such, the development of new methods for improving both is essential. A model of attitudes, intentions, and behaviors proposed by Bagozzi and refined by Schmit and Allscheid was tested to determine if employee job satisfaction and customer satisfaction were related constructs in the cruise industry. The hypothesized model did not account for the relationship between the measured and latent variables; however, a direct relationship between employee job satisfaction and customer satisfaction was found to exist (R2 = .30). Implications for hospitality and travel organizations are discussed, and recommendations are made for future research.

Linking Job Satisfaction and Customer Satisfaction in the Cruise Industry: Implications for Hospitality and Travel Organizations

This article discusses the development and testing of the 31-item Cruise Line Job Satisfaction Questionnaire (CLJSQ). The CLJSQ measures three facets of job satisfac tion in the cruise industry, including satisfaction with company, supervisor, and ship. This investigation used four se quential experiments to assess the CLJSQ's content validity, test-retest reliability, criterion-related validity, and construct validity, in addition to the instrument's internal consistency. The procedures and process used in this study may provide a useful example for researchers seeking to validate measurement scales or questionnaires. The results show the CLJSQ to be a valid and reliable instrument for measuring job satisfaction in the cruise industry.

Mark R. Testa

Papers

Organizational Commitment, Job Satisfaction, and Effort in the Service Environment

Satisfaction with organizational vision, job satisfaction and service efforts: an empirical investigation

Linking Job Satisfaction and Customer Satisfaction in the Cruise Industry: Implications for Hospitality and Travel Organizations

The Development of the Cruise Line Job Satisfaction Questionnaire