Hype or hope? A new look at the research on cultural intelligence

Purpose: This paper seeks to identify the factors affecting social performance improvemens in the Pakistan export manufacturing firms and investigae inter-relationships existing among them. Design/methodology/approach:  This study used a cross-sectional survey; data were collected using self-administered survey questionnaire. Using data collected from 239 small- and medium-sized direct exporters manufacturing firms in Pakistan. We used structural equation modelling (SEM) approach to test structural model, and mediation analysis was conducted with regression analysis. Findings:  The results support that meta-cognitive dimensions of cultural intelligence effect on social performance improvements, while the social performance improvement significant associated with innovation performance improvements. We suggest that cultural intelligence is a key to maintaining a relationship through development better cultural understanding and creating harmony among suppliers and buyers through minimizing the differences and disputes, requires developing social cohesion. Our results reveal that exporting firms need to adapt, reconfigure cultural knowledge and integrate resources into the operations to build learning capability, in turn, they can improve social performance and achieve superior innovation performance. Practical implications:  Through the application of cultural intelligence capabilty, a firm could increase its ability to sense cultural differences, seize and adapt globally scattered cultural practices on social issues and allows for the development of unique knowledge resources and capabilities, impact on firm social performance and innovation performance improvements. Originality/value:  The study conducted in Pakistan cultural context, which can be extended to other Asian countries. We argue that in a globalising world it is pertinent for exporting firms to have a better understanding of the various facets of cultural when dealing with inter-organisational relationships.

/pdf/the-impact-of-relational-governance-on-performance-2ah9dh0052.pdf

The impact of relational governance on performance improvement in export manufacturing firms

The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles

Progress from Blue to the Green World: Multilevel Governance for Pollution Prevention Planning and Sustainability

The aim of this study is to investigate moderating impact of cultural intelligence among relational governance and commitment to sustainability, consequently on the social sustainability performanc...

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2018.1429346

Buyer-supplier relationship on social sustainability: Moderation analysis of cultural intelligence

Purpose




Negotiating effectively in multicultural contexts or others is not only a very important skill for all organizational elements but also crucial to inter-organizational relations (Adler, 2008). If defined as a process that occurs when one party feels adversely affected by another (De Dreu, 1997). Conflict management styles can be analyzed as a function of personality variables. In this respect, cultural intelligence and self-monitoring appear to be relevant variables, as they are characterized by the demonstration of flexibility and interest in elements that are present in conflict management styles. This study aimed to evaluate the extent to which variables such as cultural intelligence and self-monitoring can positively influence the ability to solve interpersonal conflicts more effectively.




Design/methodology/approach




This study, with a sample of 399 individuals, aimed to test a model that explores how cultural intelligence and self-monitoring are related as predictor variables in the styles of conflict resolution.




Findings




It was observed that cultural intelligence presents itself as a reasonable predictor of conflict management styles, whereas self-monitoring appeared as a dispositional and controversial measure in relation to those styles. Self-monitoring exhibited itself as an important predictor of conflict management, but on the other hand, it had an influence on the choice of the dominating style in conflict situations.




Practical implications




Understanding the predictors of conflict management style and, in particular, realizing the extent to which cultural intelligence promotes a more effective conflict management style can help in the development of selection processes and skill training programs. The development of these multicultural skills will contribute to individual, social and organizational well-being.




Originality/value




This study contributes to the literature of individual differences and conflict management, demonstrating that some individual differences that predict the styles of conflict management can lead to a certain ambiguity in understanding the behaviour that an individual may adopt in situations of conflict.

/pdf/cultural-intelligence-and-conflict-management-styles-21513qohl9.pdf

Cultural intelligence and conflict management styles

Este estudo teve como principal objetivo a validacao da Cultural Intelligence Scale (CQS) para a populacao portuguesa A inteligencia cultural e uma competencia crucial na adaptacao a ambientes multiculturais A escala multidimensional de inteligencia cultural e composta por 20 itens agrupados em quatro dimensoes e permite avaliar as caracteristicas individuais que predispoem um melhor desempenho em ambientes culturais nao familiares Com uma amostra total de 275 participantes, com idades compreendidas entre os 18 e os 72 anos (M= 29,3; DP = 12,9), os resultados obtidos atraves da realizacao da analise de componentes principais replicaram os resultados originais, apresentando bons valores de validade e consistencia interna (alfa de Cronbach de 0,93), revelando a multidimensionalidade do construto avaliado A analise exploratoria replicou o modelo testado pela analise confirmatoria Assim, a aplicacao deste instrumento em contexto organizacional multicultural podera ser uma ferramenta fundamental para identificar competencias cruciais ao desempenho dos recursos humanos, equipas ou organizacoes, em ambientes caracterizados pela diversidade cultural, assim como, garantir o sucesso dos processos de integracao de expatriados e de imigrantes

/pdf/evidencias-metricas-da-adaptacao-da-escala-de-inteligencia-23eq1t3jrp.pdf

Evidências métricas da adaptação da escala de inteligência cultural numa amostra portuguesa

Conflict is an inevitable reality both in personal and in organizational life. For being inevitable, the conflict must be managed Defined as a process that occurs when one party feels adversely affected by another (e.g., De Dreu, 1997 the conflict management styles can be analysed as a function of personality variables. In this respect the cultural intelligence, self-monitoring and self-interdependent seem to be relevant variables, since characterised by flexibility and interest in other aspects present in conflict management styles. In this study, we propose that cultural intelligence, associated with the self-interdependent and self-monitoring, can have a positive impact on the choice of most effective interpersonal conflict resolution styles. Being cultural intelligence an attribute of extreme importance, we still sought to determine how the quantity and quality of intercultural contact and self-interdependent present themselves as predictors of it. With a sample of 399 individuals, the proposed model suggests that high levels of cultural intelligence mediated by a high self monitoring and selfinterdependent positively affect and predict the conflict resolution styles adopted. Given the need to develop abilities aimed at increasing the skills of conflict resolution, this study adds to the existing literature new predictors, contributing to the welfare and performance of human resources, and consequently to success and organizational effectiveness.

The Effect of Multicultural Experience in Conflicts Management Styles: Mediation of Cultural Intelligence and Self-monitoring

Relational interdependent self-construal (RISC) can be described as the degree to which the individuals define themselves in terms of their intimate relationships. Due to the significance that this construct and its associated measurement, the RISC scale, have in individual and social processes, we conducted two studies in order to validate the scale for the Portuguese population. The 11 item one-dimensional RISC scale was translated into Portuguese and its psychometric properties were analysed with two samples: 399 participants for Study 1 (62.9% women and 30.8% men, aged between 18 and 59 years - M = 26.4; SD = 8.90) and 292 participants for Study 2 (57.9% women and 42.1% men, aged between 17 and 59 years - M = 26.37; SD = 8.87). The results confirmed the one-dimension scale structure, showing good values of validity and model adjustment (CFI = 0.92; TLI = 0.87; NFI = 0.89; RMSEA = 0.09). The RISC-P scale proved to be invariant between gender, and significant differences between genders were found, notably that women have higher values of RISC. The good psychometric indicators and model adjustment validates the use of this version for the Portuguese population in many research settings (e.g. control for social desirability effect, analysis of convergent and predictive validity).

/pdf/psychometric-properties-of-the-portuguese-version-of-the-3zjy132v6a.pdf

Marta Reis

Papers

Cultural intelligence and conflict management styles

Evidências métricas da adaptação da escala de inteligência cultural numa amostra portuguesa

The Effect of Multicultural Experience in Conflicts Management Styles: Mediation of Cultural Intelligence and Self-monitoring

Psychometric properties of the Portuguese version of the Relational Interdependent Self –Construal scale