Mary J. Benner

TL;DR: In this article, a contingency view of process management's influence on both technological innovation and organizational adaptation is developed, arguing that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent with all but incremental innovation and change.

TL;DR: This paper explored the impact of process management activities on technological innovation in the paint and photography industries, and found that exploitation crowds out exploration, leading to an increase in exploitation's share of total innovations.

TL;DR: In this article, the authors explore how a firm's conceptualization of products in this context, as reflected by product feature choices, is influenced by prior industry affiliation and find that as firms gain experience with particular features, the influence of prior industry experience decreases.

TL;DR: In this article, the authors use longitudinal panel data on ISO 9000 practices for firms in the auto supplier industry to study two new issues related to the adoption of process management practices and find that firms with a very narrow or very broad technological focus have fewer opportunities for complementary interactions and thus benefit less than those with limited breadth in technologically related activities.

TL;DR: In this article, the authors explore how a firm's conceptualization of products in this context, as reflected by product feature choices, is influenced by prior industry affiliation and find that as firms gain experience with particular features, the influence of prior industry experience decreases.