A method and apparatus for network-based sales force automation are provided that meet objectives of increasing sales and marketing efficiency and efficiency of technical and customer support by providing multi-dimensional displays of transactional information to users. Transactional information of deals, contacts, accounts, and leads is provided over the Internet using a Web browser. The information of related transactions is electronically linked, and the transactional information is electronically searchable using custom profiles. The transactional information is accessed and shared among host organization members according to a hierarchy and predefined territories. A Radar Screen Opportunity Display (RSOD) may be selected on which deal objects are displayed that represent the stages in a sales pipeline of corresponding deals. New business information may be selected, wherein automatic notification is provided of new information and changed information relating to transactions, wherein the new business information comprises information on at least one monitored customer Web site. A communication capability is provided that comprises electronic mail, facsimile, telephones, and paging devices, wherein communication is automatically established using transactional information.

A method and apparatus for network-based sales force management

Systems and methods for hosting variable schema data such as dynamic tables and columns in a fixed physical database schema. Standard objects, such as tables are provided for use by multiple tenants or organizations in a multi-tenant database system. Each organization may add or define custom fields for inclusion in a standard object. Custom fields for multiple tenants are stored in a single field within the object data structure, and this single field may contain different data types for each tenant. Indexing columns are also provided, wherein a tenant may designate a field for indexing. Data values for designated fields are copied to an index column, and each index column may include multiple data types. Each organization may also define custom objects including custom fields and indexing columns. Custom objects for multiple tenants are stored in a single custom object data structure. The primary key values for the single custom object table are globally unique, but also include an object-specific identifier which may be re-used among different entities.

Custom entities and fields in a multi-tenant database system

In accordance with embodiments, there are provided mechanisms and methods for publicly providing web content of a tenant using a multi-tenant on-demand database service. These mechanisms and methods for publicly providing web content of a tenant using a multi-tenant on-demand database service can allow the web content to be published by a tenant using the multi-tenant on-demand database service for use by non-tenants of the multi-tenant on-demand database service.

System, method and computer program product for publicly providing web content of a tenant using a multi-tenant on-demand database service

In accordance with embodiments, there are provided mechanisms and methods for performing one or more actions based on determined access permissions for a plurality of users. These mechanisms and methods for performing one or more actions based on determined access permissions for a plurality of users can enable improved data collection and analysis, enhanced client knowledge of system access, etc.

System, method and computer program product for performing one or more actions based on a determined access permissions for a plurality of users

An approach for debugging site errors in a multi-tenant database system is disclosed. An example method can include receiving a request from a site administrator to access an enhanced error message and determining if the site administrator is approved for viewing the enhanced error message by evaluating exceptions associated with the enhanced error message, the request, and the site administrator. The example method further includes modifying a detailed error message related to the request for generating the enhanced error message, and providing the enhanced error message to the site administrator based on the approval determination.

Debugging site errors by an admin as a guest user in a multi-tenant database environment

A system and method for preparing, using and displaying a state model of a process, as an industrial or business process, as a sequence of discrete steps. The state model defines the behavior of the logical objects making up a process model of the process as a set of permitted states and a set of permitted transitions between the permitted states. The method involves creating a state model (61) with certain parameters, a Create/Modify State Transition for a State Model (63) and Associate State Transition with Rules and Conditions (65). These rules are inputted into a graphical user interface which causes appropriate rules to be extracted from a database (67). They are assembled into a state machine execution engine (69) and implemented (70) to produce an enforced state model on targeted business objects (71) and the target business object is enabled (73).

Michael Yu

Papers

State models for monitoring processes