On the nature of

Emotion recognition in human-computer interaction

(1972) Kinesics and Context: Essays on Body Motion Communication International Journal of Group Psychotherapy: Vol 22, No 1, pp 108-108

Kinesics and Context: Essays on Body Motion Communication

To know is to cognize, to cognize is to be a culturally bounded, rationality-bounded and environmentally located agent. Knowledge and cognition are thus dual aspects of human sociality. If social epistemology has the formation, acquisition, mediation, transmission and dissemination of knowledge in complex communities of knowers as its subject matter, then its third party character is essentially stigmergic. In its most generic formulation, stigmergy is the phenomenon of indirect communication mediated by modifications of the environment. Extending this notion one might conceive of social stigmergy as the extra-cranial analog of an artificial neural network providing epistemic structure. This paper recommends a stigmergic framework for social epistemology to account for the supposed tension between individual action, wants and beliefs and the social corpora. We also propose that the so-called ‘‘extended mind’’ thesis offers the requisite stigmergic cognitive analog to stigmergic knowledge. Stigmergy as a theory of interaction within complex systems theory is illustrated through an example that runs on a particle swarm optimization algorithm.

Stigmergic epistemology, stigmergic cognition

On self-esteem

Open-plan offices are common in today’s organisations. These types of workplaces require people to share a common space, where violation of (implicitly or explicitly stated) social norms can cause instances of incivility. If nothing is done to avoid these situations, bad feeling can lead to diminished productivity and cooperation, and, in the long-term, to more serious problems, such as conflict and aggression. A critical review of literature shows the effects of workplace incivility and the need for an internal reparation mechanism. Inspired by convergence of pervasive, adaptive and affective computing, we have designed and developed a self-regulatory platform for successful collective action, based on participatory adaptation and fair information practises, which we called MACS. MACS addresses the problem of incivility and aims at improving the Quality of Experience in shared workplaces. This thesis presents all studies that led to the development of MACS. Through the analysis of an online questionnaire we gathered information about incivility in shared workplaces, how people deal with those situations, and awareness about uncivil self-behaviours. We concluded the main issue while sharing a workplace is noise, and most people will try to change their own behaviour, rather than confronting the person being uncivil. MACS’s avatar-based interface was developed with the purpose of heightening selfawareness and cueing the appropriate social norms, while providing a good User Experience (UX). Avatars created to people’s image, rather than photos, were used, to keep MACS’s tone light and relatively unintrusive, while still creating self-awareness. MACS’s final version went through UX testing, where 6 people were filmed while performing tasks in MACS. The intended work-flow and user interfaces to support the smooth passage of the work-flow have been validated by the UX user testing. There is some preliminary evidence suggesting apology will elicit empathic responses in MACS. Finally, this thesis proposes guidelines for workplace design, which are founded on participatory creation and change of social norms, and ways to make sure they are enforced. In this sense, MACS can also be seen as a prototypical example of a socio-technical system being used as platform for successful collective action. Declaration of Originality I herewith declare that I have produced this thesis without the prohibited assistance of third parties and without making use of aids other than those specified; notions taken over directly or indirectly from other sources have been identified as such. This thesis has not previously been presented in identical or similar form to any other British or foreign examination board. The thesis work was conducted from 2008 to 2013 under the supervision of Dr. Jeremy Pitt at Imperial College London. London, September 2013 Copyright Declaration The copyright of this thesis rests with the author and is made available under a Creative Commons Attribution Non-Commercial No Derivatives licence. Researchers are free to copy, distribute or transmit the thesis on the condition that they attribute it, that they do not use it for commercial purposes and that they do not alter, transform or build upon it. For any reuse or redistribution, researchers must make clear to others the licence terms of this work. Aos meus pais, Ana Maria e Agostinho, ao meu avô Mino e à memória da minha avó Angelina, às minhas irmãs Ana e Raquel, cunhado Pedro, e sobrinhas Catarina e Daniela, à minha tia/madrinha Cândida e tio Orlando.

Monica Santos

Papers

Affective adaptation of social norms in workplace design