Natasa Christodoulidou

TL;DR: This paper explored the patterns and features of online reviews extracted from a popular travel advisory Web site and found that the reviews are heavily skewed towards positive ratings and there is a paucity of balanced and negative reviews.

TL;DR: In this article, the authors discuss the evolution of self-service technologies in the hotel industry and present a survey of hotels, resorts, and casinos that have installed selfservice che...

TL;DR: In this paper, the authors explore the ways travel intermediaries (online travel agencies (OTAs) and travel meta sites) used throughout the distribution value chain engaged in relationships with travel suppliers.

TL;DR: In this article, the authors explore the impact of customers' previous experience on their likelihood of using kiosks at quick service restaurants (QSRs); a mediating role of customer readiness (i.e. role clarity, ability, extrinsic motivation, intrinsic motivation), and a moderating effect of gender in the relationships among customers' prior experience, readiness, and likelihood to use kiosks.

TL;DR: In this paper, the influence of attitudes and subjective norms on the intention to drink wine consumption was examined using a two-step methodology, including qualitative interviews and surveys, and the results showed a significant influence of the perceived health benefits of wine consumption among Southern California wine drinkers.