Necmi K. Avkiran

TL;DR: In this article, the authors used data envelopment analysis (DEA) to examine the relative efficiency of Australian universities and developed three performance models, namely, overall performance, performance on delivery of educational services, and performance on fee-paying enrolments.

TL;DR: In this article, changes in a bank's market share of deposits are explored as a means of determining the extent to which efficiency gains are passed on to the public, and evidence from the merger cases studied supports the reports of others that acquiring banks are more efficient than target banks.

TL;DR: A 17-item scale emerges following the study to develop an instrument for measuring customer service quality at trading bank branches, with a focus on retail banking as mentioned in this paper, which addresses the psychometric shortcomings of the existing work in service quality research.

TL;DR: In this article, the authors demonstrate the application of data envelopment analysis (DEA) in examining the efficiency of bank branches relative to other branches and demonstrate that accounting variables can be complemented by non-accounting variables controllable by management.

TL;DR: In this article, the authors investigate to what extent bank DEA super-efficiency estimates are associated with key financial ratios and find that a low correlation may present an opportunity to address inefficiencies that were not obvious in financial ratio analysis, thus enabling an update of inferences drawn from ratios.