The Web of Politics: The Internet's Impact on the American Political System

Customer perceptions of e-service quality in online shopping

– The purpose of this paper is to investigate e‐tail store attributes that develop customers' positive perceptions of e‐tail store image, and determines whether or not they develop a sense of loyalty to an e‐tailer., – Acknowledging the importance of customer retention, this paper is designed to examine e‐customer loyalty intentions toward the e‐tailer. To understand the concept of loyalty toward an e‐tailer, this study focuses on the importance of the final stage of the customer decision‐making process: post‐purchase evaluation. This paper develops a model that describes the extent to which e‐tail store image (derived from a set of e‐tail store attributes) indicates patronage intentions and finally predicts customer loyalty. We use the structural equation modeling to test the model and hypotheses., – Results in this paper indicate that e‐tail store image is derived from e‐merchandise, e‐service, and e‐shopping atmosphere attributes, all of which support the way consumers shop. A favorable e‐tail store image positively influences e‐patronage intentions, which thus leads to e‐loyalty., – The research in this paper provides a conceptual model that will help e‐retailers better articulate how and why consumers may be e‐loyal shoppers. Second, the research identifies attributes, unique to online shopping that serve as the basis for conceptualizing e‐tail image as a second order factor.

Developing Customer Loyalty from E-tail Store Image Attributes

Looking for Information -- A Survey of Research on Information Seeking, Needs, and Behavior by Donald Case

It is widely believed that the Internet poses an insurmountable threat to authoritarian rule. But political science scholarship has provided little support for this conventional wisdom, and a number of case studies from around the world show that authoritarian regimes are finding ways to control and counter the political impact of Internet use. While the long-term political impact of the Internet remains an open question, we argue that these strategies for control may continue to be viable in the short to medium term.
		Many authoritarian regimes translate a long and successful history of control over other information and communication technologies into strong control of Internet development within their borders. Potential challenges to the state may arise from Internet use in several areas: the mass public, civil society, the economy, and the international community. Authoritarian states will likely respond to these challenges with a variety of reactive measures: restricting Internet access, filtering content, monitoring online behavior, or even prohibiting Internet use entirely. In addition, such states seek to extend central control through proactive strategies, guiding the development of the medium to promote their own interests and priorities. Through a combination of reactive and proactive strategies, an authoritarian regime can counter the challenge posed by Internet use and even utilize the Internet to extend its reach and authority.
		In this paper we illustrate how two authoritarian regimes, China and Cuba, are maintainng control over the Internet's political impact through different combinations of reactive and proactive strategies. These cases illustrate that, contrary to assumptions, different types of authoritarian regimes may be able to control and profit from the Internet. Examining the experiences of these two countries may help to shed light on other authoritarian regimes' strategies for Internet development, as well as help to develop generalizable conclusions about the impact of the Internet on authoritarian rule.

The Internet and state control in authoritarian regimes: China, Cuba and the counterrevolution (originally published in August 2001)

This research aims to investigate the process and factors relevant for developing customer e-loyalty from an e-service quality experience perspective. Based on previously published loyalty studies and e-commerce literature, an integrated model of e-loyalty development process is proposed by including and validating value perception and the e-service quality scale eTailQ scale. The eTailQ scale consists of website design, security/privacy, value perception, reliability and customer support and is mediated by the trust and satisfaction. Data was collected from 140 e-commerce users and analyzed with LISREL 8.8. The empirical results demonstrate that value perception and eTailQ scale are effective in developing customer loyalty and both e-satisfaction and e-trust have played important roles in shaping the e-loyalty development process. Contradictory to the traditional loyalty literature, this study unveils that customer support does not play a significant role in the e-loyalty development process. Theoretical and pragmatic implications are provided to help guide future research in the e-commerce domain.

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The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception

Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate–from the citizens’ perspective–factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.

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E-Public Engagement: Formulating a Citizens-Content Engagement Model

Information and Communication Technology ICT is known to facilitate governance and citizen participation in States' decision making processes. However, e-governance researchers have argued that beyond the current use of ICT to facilitate already existing means of governance lays the possibility of its use to fundamentally revolutionise public administration. There is the ideation and aspiration for ICT-based States E-states which exist without governments, and whose citizens can self-organise and self-govern without the need for institutions. This is a conceptual paper which discusses the viability and prospects of this aspiration. The study reviews literature in the areas of politics, public administration and Information Technology in the context of governance and public administration. This study ultimately argues that the possibility of establishing an E-state will be dependent on changing existing political ideologies and systems of governance to anarchism. As it is, ICT cannot be a substitute for governments and certain governmental institutions but can only help them.

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E-State: Realistic or Utopian?

This research aims to investigate the process and factors for developing customer loyalty through eservice quality experience. Based on previous studies on e-loyalty and loyalty, we developed an integrated model of e-loyalty antecedent factors by testing the eTailQ scale including website quality, security/privacy, value perception, reliability and customer support which are mediated through trust and satisfaction. Data was collected from 140 e-commerce users and analyzed with Lisrel 8.8. The analysis result demonstrated that eTailQ scale is effective in developing customer loyalty and both satisfaction and trust has played important roles in shaping the e-loyalty development process. However, contradictory to the traditional loyalty study, customer support does not play a significant role in e-loyalty development process.

An empirical study of E-loyalty development process from the E-service quality experience: Testing the Etaliq scale

The e-public engagement plays more and more important roles in public decisionmaking process. It's essential to understand the current status, gaps, and future research directions for e-government platform design, particularly for the approaches to improve the interactive engagement with public opinions. This paper is a first attempt to review a series of literature on e-public engagement from an historical perspective by revisiting a series of concepts including the public sphere, the public engagement, the e-public sphere, and the e-public engagement. The concept of public engagement is thus clarified and the public needs framework is presented to clarify the need to re-design e-government platform contents to engage citizens in a more interactive approach. The review results of this paper suggest that a theoretical framework focusing on e-public engagement shall be investigated by future researchers.

Nnanyelugo Aham-Anyanwu

Papers

The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception

E-Public Engagement: Formulating a Citizens-Content Engagement Model

E-State: Realistic or Utopian?

An empirical study of E-loyalty development process from the E-service quality experience: Testing the Etaliq scale

Toward E-Public Engagement: A Review of Public Participation for Government Governance