HANDBOOK OF MIXED METHODS IN SOCIAL & BEHAVIORAL RESEARCH (Book)

Transformative service research: An agenda for the future

"The research findings which have been reported emerged from work commissioned to inform
the Social Work Task Force but they also make a contribution to issues discussed in this
section and to other social work debates. It is important to recognise that this was the most
comprehensive diary exercise conducted with social workers in this country. The findings
generated from the analysis of the diaries have provided the first systematic examination of
how social workers use their time. Yet for the reasons examined in the report there are
provisos regarding the representativeness of data which leads to the recommendation that
the exercise should be repeated with an instrument which is redesigned to reflect lessons
from this survey and with a larger negotiated sample, along the lines of the Teachers’
Workload Survey." - Page 138.

Social workers' workload survey: messages from the frontline: findings from the 2009 survey and interviews with senior managers

Social workers (SWs) provide emotional and practical support to vulnerable service users who are likely to suffer from emotional trauma and mental health conditions. Stress and burnout levels are reported to be high among SWs, however, little is known about their relationships with different characteristics. The current article utilises unique and large dataset (n = 3786) on SWs working in adults and children’s services to examine factors associated with burnout. Employing job-demand/resources model and structural equations modelling, we highlight the varying significant impact of work-engagement, administrative support and work experience as moderating factors to burnout across adult and children service specialism in this sample.

https://link.springer.com/content/pdf/10.1007%2Fs10488-018-0872-z.pdf

Work Engagement, Burnout and Personal Accomplishments Among Social Workers: A Comparison Between Those Working in Children and Adults' Services in England.

A key objective of knowledge management system (KMS) implementations is to facilitate job outcomes, such as job performance and job satisfaction. Prior KMS research indicates many KMS implementations have failed to achieve their intended job outcomes, such as job performance and job satisfaction, and one important reason for failure could be that employees do not know how to use a KMS to enhance job outcomes. Given that research on this topic is scant and the findings inconsistent, this paper sought to develop a better understanding of the topic. Specifically, we examine how employees can use a small number of KMS features to get a majority of their job tasks done. Limited research has used a systematic approach to identify these features, examined drivers of using these features, and impacts of the use of such features on job outcomes. Based on a literature review, we first identified several KMS features. Then, these features were examined using a qualitative study among 35 employees in a large organization in the finance industry to identify the key KMS features that could contribute positively to job outcomes. We then developed a nomological network of KMS feature use. Leveraging social network theory, we present peer support ties in general, and help-seeking ties and help-providing ties in particular, as key drivers of the use of these features and job outcomes. We also present various competing hypotheses for the effects from peer support to KMS feature use, KMS feature use to job outcomes, and peer support to job outcomes. We conducted a quantitative study (n = 1,441) in the same organization (noted above) to validate our model. Results indicated that our model was largely supported.

A nomological network of knowledge management system use: antecedents and consequences

• Summary: Understanding why people want to be social workers is important both for developing social work education and for the profession as a whole. This article presents evidence about the moti...

/pdf/helping-others-or-a-rewarding-career-investigating-student-4t1t2c1z9i.pdf

Pam Green-Lister

Papers

Helping others or a rewarding career? Investigating student motivations to train as social workers in England