According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

THE NEW LONDON GROUP 1 In this article, the New London Group presents a theoretical overoiew of the connec­ tions between the changing social environment facing students and teachers and a new approach to literacy pedagogy that they call "multiliteracies. " The authors argue that the multiplicity of communications channels and increasing cultural and lin­ guistic diversity in the world today call for a much broader view of literacy than portrayed by traditional language-based approaches. Multiliteracies, according to the authors, overcomes the limitations of traditional approaches by emphasizing how ne­ gotiating the multiple lingustic and cultural differences in our society is central to the pragmatics of the working, civic, and private lives of students. The authors maintain that the use of multiliteracies approaches to pedagogy will enable students to achieve the authors' twin goals for literacy learning: creating access to the evolving language of work, power, and community, and fostering the critical engagement necessary for them to design their social futures and achieve success through fulfilling employment. If it were possible to define generally the mission of education, one could say that its fundamental purpose is to ensure that all students benefit from learning in ways that allow them to participate fully in public, community, and economic life. Literacy pedagogy is expected to play a particularly important role in ful­ filling this mission. Pedagogy is a teaching and learning relationship that creates the potential for building learning conditions leading to full and equitable social participation. Literacy pedagogy has traditionally meant teaching and learning

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A pedagogy of Multiliteracies Designing Social Futures

Economic Control of Quality of Manufactured Product.

The authors thank Rakesh Khurana, Mark Shanley, and Edward Zajac for valuable comments on earlier versions of this paper. The paper has also benefited from the helpful comments of Christine Oliver and three anonymous reviewers for ASQ, as well as the editorial assistance of Linda Johanson. The following groups provided data used in this study: The AHA Hospital Research and Educational Trust, the AHA Data Survey Group, the Joint Commission on Accreditation of Health Care Organizations, and the Health Care Investment Analysts. We also thank the Baxter Foundation and the Graduate Program in Health Services Management at the Kellogg Graduate School of Management for generously funding this research. Additional support was provided by the A.C. Buehler Chair in Health Services Management at the Kellogg School. An earlier version of the paper received the 1996 West Press Best Paper Award in the Organization and Management Theory Division of the Academy of Management. This study develops a theoretical framework that integrates institutional and network perspectives on the form and consequences of administrative innovations. Hypotheses are tested with survey and archival data on the implementation of total quality management (TQM) programs and the consequences for organizational efficiency and legitimacy in a sample of over 2,700 U.S. hospitals. The results show that early adopters customize TQM practices for efficiency gains, while later adopters gain legitimacy from adopting the normative form of TQM programs. The findings suggest that institutional factors moderate the role of network membership in affecting the form of administrative innovations adopted and provide strong evidence for the importance of institutional factors in determining how innovations are defined and implemented. We discuss implications for theory and research on institutional processes and network effects and for the literatures on innovation adoption and total quality management.*

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Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption

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The New Economics for Industry, Government, Education

This article discusses the total quality management (TQM) movement and then elaborates about W. Edwards Deming’s experiences and views. Finally, there is a comparison of total quality management and the Deming approach to quality management. The TQM movement was attractive to many organizations during the 1980s and the first half of the 1990s. To succeed, total quality management had many long‐term require‐ments. One of these was that top management must have a passion for the subject. Without this sustained passion top management’s attention and energy towards TQM would be diverted to other pressing needs. While Deming insisted that there was no “instant pudding”, many consultants in establishing themselves with a client suggested short‐term gains. Because of this search for short‐term gains, process improvement and reductions in cycle time became very popular and in some cases a final objective. Unfortunately, after they ran their short‐term course, many efforts collapsed and TQM was often declared a failure.

Total quality management and the Deming approach to quality management

Just‐in‐time (JIT) production methods were popularized by the excellent results achieved by Japanese industry. When it became evident during the 1970s that the Japanese were gaining markets previously dominated by Americans, there was considerable interest in learning how Japanese industry operates. Then, during the early 1980s, Toyota’s highly effective JIT production system had a particular appeal to Americans who were trying to understand Japanese production methods. While Taichi Ohno, creator of Toyota’s production system, credits Henry Ford as the originator, it is now known that Ernest Kanzler, one of Ford’s subordinates, played a major role in developing JIT production methods. This article reports Ford’s and Kanzler’s contributions and explores the possible influence that Frederick W. Taylor may have had on the development of this approach at the Ford Motor Company.

The misplaced origin of just‐in‐time production methods

W. Edwards Deming, famous for his work with the Japanese following the Second World War, had a unique set of theories and approaches that were clearly his own. While much has been written about his experience and views, this article will focus on those individuals who made a significant impact on the formation of his views during the 1920s and 1930s and what he gained from each of them. Walter A. Shewhart was clearly the individual who had the most profound influence on Deming’s views and subsequent approaches to quality. But more than an influence, Shewhart was Deming’s mentor. Others who influenced Deming during this period include: Clarence Irving Lewis, Sir Ronald A. Fisher, and Jerzy Neyman. Those who wish to understand Deming’s theories can gain from studying Deming’s experience and views. In addition, a more detailed understanding of Deming can be gained by also studying the work and theories of those who influenced him.

Peter B. Petersen

Papers

The New Economics for Industry, Government, Education

Total quality management and the Deming approach to quality management

The misplaced origin of just‐in‐time production methods

W. Edwards Deming’s mentor and others who made a significant impact on his views during the 1920s and 1930s

Quality or else: The revolution in world business