The agents of change

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A Five-Level Framework for Research on Process Mining

Use and management of information systems in academic libraries in Ghana

Open URL link resolvers are emerging technological tools designed to increase use of library collections by automating the process of locating and accessing library holdings This study examines the system architecture and capabilities of commercially available OpenURL link resolvers to assess viable options for the University of Connecticut Libraries Data for the study, largely experiential feedback received from libraries employing OpenURL link resolvers, were gathered through a series of evaluative activities These included a preliminary literature review, Web survey, follow-up e-mail survey, and on-site visits to libraries Results were analyzed within the context of the University of Connecticut Libraries' resources and needs Analysis revealed wide variation in library experiences with and perception of product functionality and performance, as well as requisite staff and financial investments

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A Comparison of OpenURL Link Resolvers: the Results of a University of Connecticut Libraries Environmental Scan

This study aims to examine the factors influencing the adoption intention of information service mashup in digital library (DL). The study is an empirical study on DLs in China.,This paper employs the theory of information service mashup as its theoretical background and applies it to the field of DL to develop the measurement model which is based on technology acceptance model (TAM). A structured questionnaire was developed including the demographic information, the advantages of information service mashup in DL and the Likert evaluation of each construct. As a result, of 303 questionnaires distributed among DL users, 281 were remained as acceptable answers. The data were processed and analyzed with the aid of the SPSS 20.0 and SmartPLS 2.0.,The results show that beyond perceived usefulness and perceived ease of use, both perceived integration and perceived risk have direct impacts on user’s intention to adopt information service mashup in DL. Perceived integration has the dramatic positive effects, while perceived risk negatively correlates to adoption intention. Moreover, perceived integration and individualization have positive impacts on perceived ease of use, while network externality positively influences perceived usefulness.,Information service mashup is still a relatively new technology in DL. There were few theoretical and empirical studies that examine the user adoption behaviour of the service. This study contributes to existing information service mashup application studies by modifying and extending TAM. The results would help the DL gain a deeper understanding of the factors affecting DL user adoption of information service mashup.

Factors influencing the intention to use information service mashups: An empirical study of digital libraries in China

The benefits that organizations accrue from information systems depend on how effectively the systems are used. Yet despite the importance of knowing what it takes to use information systems effectively, little theory on the topic exists. One recent and largely untested exception is the theory of effective use (TEU). We report on a contextualization, extension, and test of TEU in the business intelligence (BI) context, a context of considerable importance in which researchers have called for such studies. We used a mixed methods, three-phase approach involving instrument development (n = 218), a two-wave cross-sectional survey (n = 437), and three sets of follow-up interviews (n = 33). The paper contributes by (1) showing how TEU can be contextualized, operationalized, and extended, (2) demonstrating that many of TEU’s predictions hold in the BI context while also revealing ways to improve the theory, and (3) offering practical insights that executives can draw on to improve the use of BI in their organizations.

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Applying and Extending the Theory of Effective Use in a Business Intelligence Context

This paper will reflect on the experience of installing, configuring and maintaining the Ex Libris’ OpenURL resolver SFX. Particular attention will be paid to the extraordinary usefulness of this tool for gluing together the components of the resource discovery process. This paper will discuss the level of staffing required to maintain the resolver service, the skill sets required by those staff and the place of an OpenURL resolver within the extended ILMS. Finally the authors will speculate on the future of such a service within the portfolio of online services offered by a university library. Curtin University of Technology’s Library & Information Service Currently, Curtin University of Technology offers more than 850 courses at undergraduate and postgraduate level to approximately 31,000 students, many of whom study part-time or through distance education mode. There are more than 1,000 academic staff and 1,500 general staff and an ever-increasing number of research students and specialist research centres. The Library & Information Service (LIS) averages 49,000 visits per week to the main library, 60,000 print book loans per month, our Web pages average 2.5 million hits per month, we have 150 staff members, 200 scholarly databases and 16,000 serial (electronic and print) subscriptions. The aim of these facts and figures is to give you an idea of how diverse the needs of our clients are. We are a heavily used resource both physically and virtually. The challenge for us, and we don’t think we are unique, is to assist our clients to find the information they need quickly and efficiently. Life used to be much simpler for the undergraduate student, they were expected to use monographs quite heavily, and to do some research, but it was quite possible for students to do very little and successfully complete their first degree. These days an undergraduate is expected to use databases and find journal articles in their first year! Said undergraduate is also quite likely to expect results in the style of Google, one search and bingo – information in abundance. The library had long been looking for something that would at least come half way to meeting these requirements. In this paper we will discuss the implementation of the Ex Libris suite of products, with particular reference to SFX, and the implications for the establishment of an integrated eLibrary in the future. The paper covers several clear sections: • Implementation of Ex Libris, including a broad illustration of how SFX works • Linking and OpenURLs • Implementation of SFX at Curtin • Effects of Implementation on Staffing • Advantages and Disadvantages of SFX • Integration of SFX and Future Enhancements of SFX. Ex Libris to the Rescue Curtin University of Technology’s Library & Information Service (LIS) became premier partners with Ex Libris in 2001, and implementation of the full suite of Ex Libris products was completed in August 2003. MetaLib 1.4, which was branded Gecko by LIS, and SFX 1.3, together with Aleph 500 version 14.2.4, went live in July 2002, while DigiTool has only just gone live in August 2003. Aleph is the library management system, DigiTool is a digital asset management system, MetaLib provides a standard user interface for searching databases, and SFX provides context sensitive linking between electronic resources. The SFX application is incorporated into the MetaLib application and promoted as Gecko: gateway to library databases. We were delighted with the notion of SFX, linking citations in a database with the appropriate electronic journals no matter where the electronic journal was held in the collection. MetaLib was looked on with equal favour; the prospect of searching multiple multi-vendor databases at one time being the solution to a long standing problem. It seemed obvious at the time that while it would be sensible for one person to co-ordinate the implementation, the work that would be involved would require assistance from both the Bibliographic Services Unit (Serials) for SFX, and the Information and Education Services Unit (Databases) for MetaLib, so the SFX team (consisting initially of 1.6 FTE librarians HEGS 5/6) from Bibliographic Services, came into being. The inter-relationship between the two products requires a close working relationship between the different Units and highlights the blurring of traditional responsibilities caused by this new approach to resource discovery and provision. The initial emphasis of our implementation was to have a cohesive product that incorporated both MetaLib and SFX, to provide easy access to electronic scholarly information for the clients of LIS, by July 2002. It should be noted that MetaLib is reliant on Z39.50 compliance by database vendors to enable the cross database searching. At the present time of our 305 databases, 115 are Z39.50 compliant. Once implementation was complete, the co-ordinator’s role was complete and the management of the MetaLib and SFX teams were mainstreamed to the appropriate area managers. The post implementation phase of both SFX and Aleph 500 was really one of recovery. Bibliographic Services (BS) was responsible for three modules of Aleph – Cataloguing, Serials and Acquisitions – and SFX. The latter half of 2002 seems a blur in retrospect. We had to cope with modified procedures and work flows, took leave only where we needed it, and reviewed the work we had done. The SFX team, who had also been involved in working on the OPAC and Cataloguing modules, took a breath, and completed an excellent report detailing the work that had been achieved and indicating what was still to be done (Clift, Kelman & Martin 2002). This report then went forward into the planning process at LIS. For clarification, an example of how SFX works at Curtin might be useful. Entry to the database or SFX Source is via MetaLib, and thus the user has been authenticated and doesn’t require further authentication. In the graphic there are three windows. These are showing the SFX Source (Cambridge Scientific Abstracts), the SFX Services window and the SFX Target (ScienceDirect). Thus a student has found an article in Cambridge Scientific Abstracts (the SFX Source) and selected the SFX button. She has then been presented with options for finding the full text, including a link to the full text as held by ScienceDirect, which is selected. With two button clicks the student has gone from citation to full text. The arrows show the two clicks required. Linking and OpenURLs Basic linking occurs between an identifier and its location using a resolver. Identifiers contain specific information that uniquely specifies a particular object. Types of identifiers include: • Digital Object Identifier (DOI) • Serial Item and Contribution Identifier (SICI) • PubMed ID (PMID) [not to be confused with Personalized Method for Interpretation of Dreams!]

An OpenURL resolver (SFX) in action: the answer to a librarian's prayer or a burden for technical services?

The purpose of this paper is to develop data visualisation proof of concept prototypes that will enable the Curtin University Library team to explore its users’ information-seeking behaviour and collection use online by analysing the library’s EZproxy logs.,Curtin Library’s EZproxy log file data from 2013 to 2017 is used to develop the data visualisation prototypes using Unity3D software.,Two visualisation prototypes from the EZproxy data set are developed. The first, “Global Visualisation of Curtin Research Activity”, uses a geographical map of the world as a platform to show where each research request comes from, the time each is made and the file size of the request. The second prototype, “Database Usage Visualisation”, shows the use of the library’s various subscription databases by staff and students daily, over a month in April 2017.,The paper has following limitations: working to a tight timeline of ten weeks; time taken to cleanse noise data; and requirements for storing and hosting the voluminous data sets.,The prototypes provide visual evidence of the use of Curtin Library’s digital resources at any time and from anywhere by its users, demonstrating the demand for the library’s online service offerings. These prototype evidence-based data visualisations empower the library to communicate in a compelling and interesting way how its services and subscriptions support Curtin University’s missions.,The paper provides innovative approaches to create immersive 3D data visualisation prototypes to make sense of complex EZproxy data sets.

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Analysis of EZproxy server logs to visualise research activity in Curtin’s online library

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Implementing a Next Generation Library System

The Library and Information Service at Curtin University of Technology had been an early adopter of portal technology, providing the first portal on campus via MyLibrary and in recent years deploying MetaLib as a gateway to scholarly resources, but had also been a strong advocate of a top level, university wide portal. The implementation of a university wide student portal in late 2003 provided the long desired strategic opportunity. Growing the Library's presence in the portal would be a high priority in 2004. While the Library identified a number of opportunities for development the initial focus was reduced to a challenging but manageable few. These would require close collaboration with other university areas and some innovative use of the Library's own system.

Peter Green

Papers

Applying and Extending the Theory of Effective Use in a Business Intelligence Context

An OpenURL resolver (SFX) in action: the answer to a librarian's prayer or a burden for technical services?

Analysis of EZproxy server logs to visualise research activity in Curtin’s online library

Implementing a Next Generation Library System

Growing the library's presence in a university wide student portal