The present paper analyzes the perceptions of the bank's customer regarding e-banking services. The survey was conducted in Ludhiana district of Punjab in October, 2008. The customers of almost all the bank groups exhibit their perceptions in favour of e-delivery channels. Among all the e-delivery channels ATM is the most preferred e-delivery channel. Age-wise, upto 25 and 35–45 age groups more preferred e-delivery channels. Similarly professionals more preferred e-services. Chi-sq test used to know difference in the opinion of the three bank group's customers. The paper concludes suggesting some strategies to enhance the e-banking services.

E-Banking - challenges and opportunities

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The Manager's Handbook for Corporate Security: Establishing and Managing a Successful Assets Protection Program

Banking operations have changed due to technological advancement. On one hand, modernization in technology has facilitated the daily operation of banks; on the other hand, this has also resulted in an increase in the number of cyber-attacks. Artificial Intelligence has introduced new models to detect and prevent cybercrimes. Some fraud has also occurred due to the involvement of employees inside particular organizations. So, this study has focused on both sides: the machine as well as the human. Firstly, the research has focused on fraud diamond theory and has analyzed factors such as rationalization, capabilities, perceived pressure, and perceived opportunities to understand the psychology of the fraudster. Secondly, Artificial Intelligence characteristics, threat exposure, big data management, explainability, cost effectiveness, and risk prediction are evaluated to explore their use in fraud reduction in banks. The research data have been collected from 15 Banks in Pakistan with the help of a questionnaire using five-item Likert scales. The data have been analyzed using IBM SPSS Software. The results gained after correlation and regression analysis proved that Fraud diamond theory and AI characteristics have positive and significant effects on cybercrimes. This study is a great contribution to the banking industry of Pakistan as it provides a complete analysis to control fraud inside organizations by understanding the mindset of fraudsters with the help of fraud diamond theory. At the same time, outside fraud will be handled with the help of Artificial Intelligence. This will result in banks growth, which ultimately boosts the economy of a country.

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Artificial Intelligence and Human Psychology in Online Transaction Fraud

The Information and Communication Technology (ICT) has revolutionized almost every aspect of human endeavor. Increased use of ICT such as computers, cellular phones, internet and other associated technologies are the routes which gave emergence to a lot of constructive as well as destructive work. The constructive work includes simplicity in business transactions provided convenient, effective, speedy and smooth processes. The destructive activities are considered as “electronic or cyber crimes” such as Identity theft, credit card and ATM frauds, criminal activities, spamming, phishing and other web-based crimes. This study will identify the adverse effects of the cyber crimes on e-retailing, effects of cyber crimes on financial transactions in e-banking sector, the present need to formulate policy framework, national legislation and independent investigation authority to penalize such criminals. Keywords: ATM, E-Banking, E-Commerce, EFT, E-Payment, ICT, M-Banking, PECO

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Rameez Anjum

Papers

An Appraisal of Cyber Laws with Reference to E-Banking in Pakistan