The emotional labour of nursing

The Occupational Stress Indicator (OSI) was adopted to investigate the sources of stress, job satisfaction, coping strategies, mental and physical health of workers. Data were collected from 101 employees of an acquired TV company in Hong Kong. Workers' perceived work pressure was negatively related to job satisfaction, and positively related to mental and physical ill-health. Among these employees, sources of stress were negatively related to job satisfaction, and positively related to mental and physical ill-health. Opposite findings were obtained for coping strategies, which were positively related to job satisfaction, and negatively related to mental and physical ill-health. Regression analyses were employed to reveal the predictors for strain effects. The results showed that a combination of stressors related statistically significantly to the strain effects, but only a few individual stressors were strong predictors. ‘Relationships with other people’ and ‘organizational structure and climate’ were strong predictors of job satisfaction, whereas ‘managerial role’ was a strong predictor of both mental and physical ill-health. The middle managers reported highest scores on some sources of stress and physical ill-health. Further, the results of this study provide some validation data for the OSI in a Chinese sample. © 1997 by John Wiley & Sons, Ltd.

Occupational stress, job satisfaction and mental health among employees of an acquired TV company in Hong Kong

A study on emotional dissonance and burnout among special educators

The missing concept to improve the nursing process: A quality management system

Emotional Display Rules and Emotional Labour Strategies as antecedents of Stress related outcomes among the Customer Interface Employees of Private Sector Hospitals in Kerala

PurposeThe study explores the perceptions of graduates on their employability and future of work, in light of the challenges thrown upon by new vicissitudes in the work environment. The study intends to assess the preparedness of management graduates in facing the challenges and uncertainties of the actual job market.Design/methodology/approachSemi-structured and informal interviews with 65 management graduates from UK, Canada, Italy and India. The thematic analysis uncovered the concerns and areas to develop for management graduates regarding their future employability perceptions.FindingsThe authors benefited from a unique opportunity to capture the views and experience of graduates who are undergoing management education during this ambiguous period. Three major themes were developed on how to develop oneself for an ambiguous future of work which includes Psychological strengths, Skill enhancement and Future mindset. The study also unearthed the major focus areas for better employability from a graduate perspective.Practical implicationsPractical contribution comes from strategies to prepare university graduates for sustainable careers. Study hints at the importance of work experience, adaptability and skill enhancement in meeting the challenges of the future.Originality/valueFrom a global approach this is one among the first studies to look into the graduate perspective of their preparedness for future work.

Reena Alias

Papers

Emotional Display Rules and Emotional Labour Strategies as antecedents of Stress related outcomes among the Customer Interface Employees of Private Sector Hospitals in Kerala

Future of work – apprehensions and excitement of management graduates