R
Riad A. Ajami
Researcher at Wright State University
Publications - 43
Citations - 415
Riad A. Ajami is an academic researcher from Wright State University. The author has contributed to research in topics: Multinational corporation & International business. The author has an hindex of 9, co-authored 36 publications receiving 386 citations. Previous affiliations of Riad A. Ajami include Rochester Institute of Technology & Ohio State University.
Papers
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Book
Customer Relationship Management: A Global Perspective
TL;DR: In this article, customer relationship management - Global and local dimensions Customer orientation Product quality Customer satisfaction Customer retention Customer value Company success - Customer Relationship Management and the balanced scorecard Challenges for global customer relationship manager Case studies on customer relationship Management Index.
Journal ArticleDOI
Motives of Non-American Firms Investing in the United States
Riad A. Ajami,David A. Ricks +1 more
TL;DR: In this paper, the authors used factor analysis to identify the salient reasons for foreign direct investment in the U.S. market and the attractiveness of a new market or the desire to preserve the existing market were the most frequently cited reasons for new investment.
Book
International Business: Theory and Practice
TL;DR: In this paper, the authors present an overview of international business and the multinational corporations and present a case study of the European Non-Life Insurance Industry and AXA in 2004 and ABX in 2003.
Journal ArticleDOI
Institutional reforms in the Gulf Cooperation Council economies: A conceptual framework ☆
Nir Kshetri,Riad A. Ajami +1 more
TL;DR: In this article, the authors proposed a framework for identifying clear contexts and attendant mechanisms associated with institutional changes in emerging economies and then applied the framework in the context of GCC economies, which shed light on the nature of power balance among various institutional actors associated with GCC economies and their cognitive frameworks.