A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

Technique for providing personalized information and communications services

The present invention is directed to a presence and availability system including: (a) an input (e.g., an interface) operable to receive an agent report from a context sensing agent in a host entity associated with a person, the agent report comprising presence information and the person having an address in an associated name space; (b) a tracking agent (154) operable to tag at least some of the presence information with at least one classification tag; and (c) a policy agent (158) operable to determine presence information to be provided to a requestor based on the at least one classification tag.

Presence tracking and name space interconnection techniques

Apparatus and methods are described for providing a user augmented reality (UAR) service for a camera-enabled mobile device, so that a user of such mobile device can use the mobile device to obtain meta data regarding one or more images/video that are captured with such device. The meta data is interactive and allows the user to obtain additional information or specific types of information, such as information that will aid the user in making a decision regarding the identified objects or selectable action options that can be used to initiate actions with respect to the identified objects.

User augmented reality for camera-enabled mobile devices

A system and method for managing electronic communications more effectively utilizes electronic communications. The method assigns a prioritization score and category to each electronic communication so that a user can more effectively manage the communications. The user interacts with a graphical user interface to effectively manage electronic communications. The system arranges and displays the electronic communications according to prioritization scores and categories, and includes interactive modules to override a system assigned prioritization scores and assign any score or category the user selects. The method also measures productivity of users as a function of at least three different metrics, a decision-making metric; a communication metric; and a processing metric, and takes into account prioritization scores and the amount of time it takes users to effectively utilize the electronic communications. The method also generates reports of the productivity of individual users, and the productivity of relationships between multiple users of electronic communications.

System and method of dynamically prioritized electronic mail graphical user interface, and measuring email productivity and collaboration trends

A facial recognition search system identifies one or more likely names (or other personal identifiers) corresponding to the facial image(s) in a query as follows. After receiving the visual query with one or more facial images, the system identifies images that potentially match the respective facial image in accordance with visual similarity criteria. Then one or more persons associated with the potential images are identified. For each identified person, person-specific data comprising metrics of social connectivity to the requester are retrieved from a plurality of applications such as communications applications, social networking applications, calendar applications, and collaborative applications. An ordered list of persons is then generated by ranking the identified persons in accordance with at least metrics of visual similarity between the respective facial image and the potential image matches and with the social connection metrics. Finally, at least one person identifier from the list is sent to the requester.

Facial recognition with social network aiding

Methods and systems are disclosed for managing the communications and information resources of a user. Identity information relating to the user is received. The user's preference for withholding an incoming communication is obtained. An entry is created in a message log for the withheld communication. The user is not notified of receipt of the withheld communication, yet receipt of the withheld communication is logged in the message log.

Methods and systems for a communications and information resource manager

Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts.

Methods, Systems, and Products for Dynamically-Changing IVR Architectures

Methods, systems, and products are disclosed for managing communications of a user. Identity information relating to the user is received, and a notification of a communication from a communicating partner is received. The user's preference for withholding the communication is obtained. An entry in a message log is created for the withheld communication. The message log is displayed to the user, such that the user is not notified of receipt of the withheld communication, yet receipt of the withheld communication is logged in the message log.

Methods, systems, and products for managing communications

Methods and systems for providing contextual information regarding communication devices and/or services. Profile information (102) relating to a user is stored by a communication manager (1-6). Data about a communication for the user may be received from a telecommunications manager (132) in a telecommunications network (130) or from a gateway (114) in a data network (112). A comparison is made between the profile information and the data about the communication. Based on the comparison, contextual information relating to the communication is presented. The contextual information may be presented while the user participates in the communication. The contextual information may relate to a communication device and/or service used in the communication. The contextual information may relate to a discrepancy between the profile information relating to the user and the originating communication device and/or service. Further, the contextual information may be obtained from a telecom manager in a telecommunications network or from a gateway in a data network.

Methods and systems for providing contextual information on communication devices and services

Methods for providing contextual information about communication devices and/or services. Profile information (102) indicating a user's communication devices and/or services stored. When profile information or a message log is displayed, the user may identify a communication device and/or service. A query inquires whether the user would like contextual information. The contextual information may be obtained from a gateway in a data network or a telecommunications manager in a telecommunication network. The contextual information is displayed. Profile information about a user' communicating partner may be stores. When the user makes an effort to communicate with the partner, a check may be made of the partner's profile information for a preferred communication device and/or service. If the user does not have a communication device and/or service corresponding to that of the communicating partner, a query may inquire whether the user would like contextual information. If so, the contextual information is presented.

Richard A. Anderson

Papers

Methods and systems for a communications and information resource manager

Methods, Systems, and Products for Dynamically-Changing IVR Architectures

Methods, systems, and products for managing communications

Methods and systems for providing contextual information on communication devices and services

Methods and systems for providing marketing information