Richard Brian Drescher

TL;DR: In this article, an approach for supporting automated fault isolation and recovery is provided, where a notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider.

TL;DR: In this paper, an approach for supporting automated fault isolation is provided, where an alarm is received indicating a fault within a customer network that includes one or more network elements, and a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.

TL;DR: In this article, an approach for supporting automated fault isolation and recovery is provided, where an alarm indicative of a fault within a customer network is received, and an event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow.

TL;DR: In this article, an approach for supporting automated fault isolation and recovery is provided, where a workflow event corresponding to an alarm indicative of a fault within a customer network is generated, and recovery from the fault is automated according to the workflow event.

TL;DR: In this article, the authors present an approach for automatic fault isolation in a managed services system, where a fault indication corresponding to a communications network of a customer is determined and an analysis is performed to determine a root cause of the fault indication using information associated with the determined fault to output an alarm.