We consider the following natural model: customers arrive as a Poisson stream of rate /spl lambda/n, /spl lambda/<1, at a collection of n servers. Each customer chooses some constant d servers independently and uniformly at random from the n servers and waits for service at the one with the fewest customers. Customers are served according to the first-in first-out (FIFO) protocol and the service time for a customer is exponentially distributed with mean 1. We call this problem the supermarket model. We wish to know how the system behaves and in particular we are interested in the effect that the parameter d has on the expected time a customer spends in the system in equilibrium. Our approach uses a limiting, deterministic model representing the behavior as n/spl rarr//spl infin/ to approximate the behavior of finite systems. The analysis of the deterministic model is interesting in its own right. Along with a theoretical justification of this approach, we provide simulations that demonstrate that the method accurately predicts system behavior, even for relatively small systems. Our analysis provides surprising implications. Having d=2 choices leads to exponential improvements in the expected time a customer spends in the system over d=1, whereas having d=3 choices is only a constant factor better than d=2. We discuss the possible implications for system design.

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The power of two choices in randomized load balancing

tions. Bootstrap has found many applications in engineering field, including artificial neural networks, biomedical engineering, environmental engineering, image processing, and radar and sonar signal processing. Basic concepts of the bootstrap are summarized in each section as a step-by-step algorithm for ease of implementation. Most of the applications are taken from the signal processing literature. The principles of the bootstrap are introduced in Chapter 2. Both the nonparametric and parametric bootstrap procedures are explained. Babu and Singh (1984) have demonstrated that in general, these two procedures behave similarly for pivotal (Studentized) statistics. The fact that the bootstrap is not the solution for all of the problems has been known to statistics community for a long time; however, this fact is rarely touched on in the manuscripts meant for practitioners. It was first observed by Babu (1984) that the bootstrap does not work in the infinite variance case. Bootstrap Techniques for Signal Processing explains the limitations of bootstrap method with an example. I especially liked the presentation style. The basic results are stated without proofs; however, the application of each result is presented as a simple step-by-step process, easy for nonstatisticians to follow. The bootstrap procedures, such as moving block bootstrap for dependent data, along with applications to autoregressive models and for estimation of power spectral density, are also presented in Chapter 2. Signal detection in the presence of noise is generally formulated as a testing of hypothesis problem. Chapter 3 introduces principles of bootstrap hypothesis testing. The topics are introduced with interesting real life examples. Flow charts, typical in engineering literature, are used to aid explanations of the bootstrap hypothesis testing procedures. The bootstrap leads to second-order correction due to pivoting; this improvement in the results due to pivoting is also explained. In the second part of Chapter 3, signal processing is treated as a regression problem. The performance of the bootstrap for matched filters as well as constant false-alarm rate matched filters is also illustrated. Chapters 2 and 3 focus on estimation problems. Chapter 4 introduces bootstrap methods used in model selection. Due to the inherent structure of the subject matter, this chapter may be difficult for nonstatisticians to follow. Chapter 5 is the most impressive chapter in the book, especially from the standpoint of statisticians. It provides real data bootstrap applications to illustrate the theory covered in the earlier chapters. These include applications to optimal sensor placement for knock detection and land-mine detection. The authors also provide a MATLAB toolbox comprising frequently used routines. Overall, this is a very useful handbook for engineers, especially those working in signal processing.

Probability and Random Processes

While today's computer networks support only best-effort service, future packet-switching integrated-services networks will have to support real-time communication services that allow clients to transport information with performance guarantees expressed in terms of delay, delay jitter, throughput, and loss rate. An important issue in providing guaranteed performance service is the choice of the packet service discipline at switching nodes. In this paper, we survey several service disciplines that are proposed in the literature to provide per-connection end-to-end performance guarantees in packet-switching networks. We describe their mechanisms, their similarities and differences and the performance guarantees they can provide. Various issues and tradeoffs in designing service disciplines for guaranteed performance service are discussed, and a general framework for studying and comparing these disciplines are presented. >

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Service disciplines for guaranteed performance service in packet-switching networks

Objects. The ~ b s t rac t ~ b j ect forms the fundamental base class for the entire design and all other classes are derived from this base class. The Abstract Object class defines and characterizes all the essential properties every class in this 404 OBJECT-ORIENTED SIMULATION

Handbook of Simulation

A call center is a service network in which agents provide telephone-based services. Customers who seek these services are delayed in tele-queues. This article summarizes an analysis of a unique record of call center operations. The data comprise a complete operational history of a small banking call center, call by call, over a full year. Taking the perspective of queueing theory, we decompose the service process into three fundamental components: arrivals, customer patience, and service durations. Each component involves different basic mathematical structures and requires a different style of statistical analysis. Some of the key empirical results are sketched, along with descriptions of the varied techniques required. Several statistical techniques are developed for analysis of the basic components. One of these techniques is a test that a point process is a Poisson process. Another involves estimation of the mean function in a nonparametric regression with lognormal errors. A new graphical technique ...

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Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

An integrated treatment of applied stochastic processes and queueing theory, with an emphasis on time-averages and long-run behavior. Theory demonstrates practical effects, such as priorities, pooling of queues, and bottlenecks. Appropriate for Sr/Grad courses in queueing theory in Operations Research, Computer Science, Statistics, or IE departments.

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Ronald W. Wolff

Papers

Stochastic Modeling and the Theory of Queues