S. Thomas Foster

TL;DR: In this paper, the authors define supply chain quality management (SCQM) to operationalize and understand the effect of increased emphasis on supply chain management on the practice of quality management.

TL;DR: In this paper, the authors explore potential distinctions of service businesses as they may influence management motivation for taking environmentally friendly actions, and observe some commonality of environmental motivations between service and manufacturing industries, as well as some environmental themes unique to services.

TL;DR: In this paper, the authors hypothesized that certain human resource (HR) management practices establish a platform for basing employee empowerment, and that increasing empowerment would be positively related to perceptions of leadership commitment to quality.

TL;DR: In this paper, the authors report the results of a comparative study of quality tools and methods adoption by operations and supply chain managers in the Western United States and find that operations managers tend to manage supply chains through procedural methods such as ISO 9000 and supplier evaluation.

TL;DR: Graphs showed that users and analysts did not agree on the user's involvement nor did they agree on their perceptions of the acceptability of the system to the user, and relationships of self-ratings of UI with system usage and system acceptance by the user demonstrated high correlations.