From the Publisher: 
A Question of Identity 
Life on the Screen is a fascinating and wide-ranging investigation of the impact of computers and networking on society, peoples' perceptions of themselves, and the individual's relationship to machines. Sherry Turkle, a Professor of the Sociology of Science at MIT and a licensed psychologist, uses Internet MUDs (multi-user domains, or in older gaming parlance multi-user dungeons) as a launching pad for explorations of software design, user interfaces, simulation, artificial intelligence, artificial life, agents, "bots," virtual reality, and "the on-line way of life." 
Turkle's discussion of postmodernism is particularly enlightening. She shows how postmodern concepts in art, architecture, and ethics are related to concrete topics much closer to home, for example AI research (Minsky's "Society of Mind") and even MUDs (exemplified by students with X-window terminals who are doing homework in one window and simultaneously playing out several different roles in the same MUD in other windows). Those of you who have (like me) been turned off by the shallow, pretentious, meaningless paintings and sculptures that litter our museums of modern art may have a different perspective after hearing what Turkle has to say. 
This is a psychoanalytical book, not a technical one. However, software developers and engineers will find it highly accessible because of the depth of the author's technical understanding and credibility. Unlike most other authors in this genre, Turkle does not constantly jar the technically-literate reader with blatant errors or bogus assertions about how things work. Although I personally don't have time or patience for MUDs,view most of AI as snake-oil, and abhor postmodern architecture, I thought the time spent reading this book was an extremely good investment.

스크린 위의 삶 = Life on the screen : identity in the age of the internet

Social presence, trust, and social commerce purchase intention

Social Presence, Trust, and Social Commerce Purchase Intention: an Empirical Research.

https://pure.uva.nl/ws/files/25443263/Living_up_to_the_chatbot_hype.pdf

Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

The effects of physical embodiment and physical presence were explored through a survey of 33 experimental works comparing how people interacted with physical robots and virtual agents. A qualitative assessment of the direction of quantitative effects demonstrated that robots were more persuasive and perceived more positively when physically present in a user?s environment than when digitally-displayed on a screen either as a video feed of the same robot or as a virtual character analog; robots also led to better user performance when they were collocated as opposed to shown via video on a screen. However, participants did not respond differently to physical robots and virtual agents when both were displayed digitally on a screen - suggesting that physical presence, rather than physical embodiment, characterizes people?s responses to social robots. Implications for understanding psychological response to physical and virtual agents and for methodological design are discussed. Survey identified 33 works exploring user responses to physical robots and virtual agents.Robot agents had greater influence when physically present than telepresent.No differences were found between physical robots displayed on a screen and virtual agents that looked similar.Physical presence, but not physical embodiment alone, resulted in more favorable responses from participants.

The benefit of being physically present

Two experiments were conducted to investigate the effects of physical embodiment in human-agent interaction. Experiment 1 (N=32) shows positive effects of physical embodiment on the feeling of an agent's social presence, the evaluation of the agent, the assessment of public evaluation of the agent, and the evaluation of the interaction with the agent. A path analysis reveals that the feeling of the agent's social presence mediates the participants' evaluation of the social agent. Experiment 2 (N=32) shows that physical embodiment with restricted tactile interaction causes null or even negative effects in human-agent interaction. In addition, Experiment 2 indicates that lonely people feel higher social presence of social agents, and provide more positive social responses to social agents than non-lonely people. The importance of physical embodiment and tactile communication in human-agent interaction and the diverse role of social robots, especially for the lonely population, are discussed.

/pdf/are-physically-embodied-social-agents-better-than-6czruxuud7.pdf

Are physically embodied social agents better than disembodied social agents?: The effects of physical embodiment, tactile interaction, and people's loneliness in human-robot interaction

Sang Ryong Kim

Papers

Are physically embodied social agents better than disembodied social agents?: The effects of physical embodiment, tactile interaction, and people's loneliness in human-robot interaction