S
Sara Sandström
Researcher at Karlstad University
Publications - 2
Citations - 491
Sara Sandström is an academic researcher from Karlstad University. The author has contributed to research in topics: Service system & Service level requirement. The author has an hindex of 2, co-authored 2 publications receiving 443 citations.
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Journal ArticleDOI
Value in use through service experience
TL;DR: In this article, the authors propose a framework for a new perspective on the total service experience, which dimensions influence it, and how a service experience is linked to value in use.
Journal ArticleDOI
Increased understanding of service experiences through involving users in service development
TL;DR: The paper shows that users are to some extent better at coming up with services regarding value in use, and shows that some of the most important experience outcomes that are demanded, functionally related outcomes, are better met by user‐created services.