Basics of qualitative research: Grounded theory procedures and techniques

From the Publisher: 
A Question of Identity 
Life on the Screen is a fascinating and wide-ranging investigation of the impact of computers and networking on society, peoples' perceptions of themselves, and the individual's relationship to machines. Sherry Turkle, a Professor of the Sociology of Science at MIT and a licensed psychologist, uses Internet MUDs (multi-user domains, or in older gaming parlance multi-user dungeons) as a launching pad for explorations of software design, user interfaces, simulation, artificial intelligence, artificial life, agents, "bots," virtual reality, and "the on-line way of life." 
Turkle's discussion of postmodernism is particularly enlightening. She shows how postmodern concepts in art, architecture, and ethics are related to concrete topics much closer to home, for example AI research (Minsky's "Society of Mind") and even MUDs (exemplified by students with X-window terminals who are doing homework in one window and simultaneously playing out several different roles in the same MUD in other windows). Those of you who have (like me) been turned off by the shallow, pretentious, meaningless paintings and sculptures that litter our museums of modern art may have a different perspective after hearing what Turkle has to say. 
This is a psychoanalytical book, not a technical one. However, software developers and engineers will find it highly accessible because of the depth of the author's technical understanding and credibility. Unlike most other authors in this genre, Turkle does not constantly jar the technically-literate reader with blatant errors or bogus assertions about how things work. Although I personally don't have time or patience for MUDs,view most of AI as snake-oil, and abhor postmodern architecture, I thought the time spent reading this book was an extremely good investment.

스크린 위의 삶 = Life on the screen : identity in the age of the internet

How we Think

The theory of affordances

This 1966 paperback edition of a publication which first appeared in 1963 has by now been widely reviewed as a worthy contribution to the sociological study of deviant behavior. Its current appearance as a paperback is a testimonial both to the quality of the work and to the prominence of deviant behavior in this generation. In general the author places deviance in perspective, identifies types of deviant behavior, considers the role of rule makers and enforcers, and some of the problems in studying deviance. In addition, he develops a sequential model of deviance relying on the concept of career, a concept originally developed in studies of occupations. In his study of a particular kind of deviance, the use of marihuana, the author posits and tests systematically an hypothesis about the genesis of marihuana use for pleasure. The hypothesis traces the sequence of changes in individual attitude

Outsiders Studies in the Sociology of Deviance.

What does reliability mean for building a grounded theory? What about when writing an auto-ethnography? When is it appropriate to use measures like inter-rater reliability (IRR)? Reliability is a familiar concept in traditional scientific practice, but how, and even whether to establish reliability in qualitative research is an oft-debated question. For researchers in highly interdisciplinary fields like computer-supported cooperative work (CSCW) and human-computer interaction (HCI), the question is particularly complex as collaborators bring diverse epistemologies and training to their research. In this article, we use two approaches to understand reliability in qualitative research. We first investigate and describe local norms in the CSCW and HCI literature, then we combine examples from these findings with guidelines from methods literature to help researchers answer questions like: "should I calculate IRR?" Drawing on a meta-analysis of a representative sample of CSCW and HCI papers from 2016-2018, we find that authors use a variety of approaches to communicate reliability; notably, IRR is rare, occurring in around 1/9 of qualitative papers. We reflect on current practices and propose guidelines for reporting on reliability in qualitative research using IRR as a central example of a form of agreement. The guidelines are designed to generate discussion and orient new CSCW and HCI scholars and reviewers to reliability in qualitative research.

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Reliability and Inter-rater Reliability in Qualitative Research: Norms and Guidelines for CSCW and HCI Practice

Ephemeral social media, platforms that display shared content for a limited period of time, have become a prominent component of the social ecosystem. We draw on experience sampling data collected over two weeks (Study 1; N = 154) and in-depth interview data from a subsample of participants (Study 2; N = 28) to understand college students’ social and emotional experiences on Snapchat, a popular ephemeral mobile platform. Our quantitative data demonstrated that Snapchat interactions were perceived as more enjoyable – and associated with more positive mood – than other communication technologies. However, Snapchat interactions were also associated with lower social support than other channels. Our qualitative data highlighted aspects of Snapchat use that may facilitate positive affect (but not social support), including sharing mundane experiences with close ties and reduced self-presentational concerns. In addition, users compared Snapchat to face-to-face interaction and reported attending to Snapc...

Sharing the small moments: Ephemeral social interaction on Snapchat.

Parents and children both use technology actively and increasingly, but prior work shows that concerns about attention, family time, and family relationships abound. We conducted a survey with 249 parent-child pairs distributed across 40 U.S. states to understand the types of technology rules (also known as restrictive mediation) they have established in their family and how effective those rules are perceived to be. Our data robustly show that children (age 10-17) are more likely to follow rules that constrain technology activities (e.g., no Snapchat) than rules that constrain technology use in certain contexts (e.g., no phone at the dinner table). Children find context constraints harder to live up to, parents find them harder to enforce, and parents' most common challenge when trying to enforce such rules is that children -can't put it down.- This is consistent with the idea that banning certain technologies is currently easier than setting more nuanced boundaries. Parents and children agree that parents should also unplug when spending time with family, while children alone express frustration with the common parent practice of posting about children online. Together, our results suggest several mechanisms by which designers and families can improve parent-child relationships around technology use.

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Not at the Dinner Table: Parents' and Children's Perspectives on Family Technology Rules

Online harassment is a pervasive and pernicious problem. Techniques like natural language processing and machine learning are promising approaches for identifying abusive language, but they fail to address structural power imbalances perpetuated by automated labeling and classification. Similarly, platform policies and reporting tools are designed for a seemingly homogenous user base and do not account for individual experiences and systems of social oppression. This paper describes the design and evaluation of HeartMob, a platform built by and for people who are disproportionately affected by the most severe forms of online harassment. We conducted interviews with 18 HeartMob users, both targets and supporters, about their harassment experiences and their use of the site. We examine systems of classification enacted by technical systems, platform policies, and users to demonstrate how 1) labeling serves to validate (or invalidate) harassment experiences; 2) labeling motivates bystanders to provide support; and 3) labeling content as harassment is critical for surfacing community norms around appropriate user behavior. We discuss these results through the lens of Bowker and Star's classification theories and describe implications for labeling and classifying online abuse. Finally, informed by intersectional feminist theory, we argue that fully addressing online harassment requires the ongoing integration of vulnerable users' needs into the design and moderation of online platforms.

Classification and Its Consequences for Online Harassment: Design Insights from HeartMob

Fathers are taking on more childcare and household responsibilities than they used to and many non-profit and government organizations have pushed for changes in policies to support fathers. Despite this effort, little research has explored how fathers go online related to their roles as fathers. Drawing on an interview study with 37 fathers, we find that they use social media to document and archive fatherhood, learn how to be a father, and access social support. They also go online to support diverse family needs, such as single fathers' use of Reddit instead of Facebook, fathers raised by single mothers' search for role models online, and stay-at-home fathers' use of father blogs. However, fathers are constrained by privacy concerns and perceptions of judgment relating to sharing content online about their children. Drawing on theories of fatherhood, we present theoretical and design ideas for designing online spaces to better support fathers and fatherhood. We conclude with a call for a research agenda to support fathers online.

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Sarita Schoenebeck

Papers

Reliability and Inter-rater Reliability in Qualitative Research: Norms and Guidelines for CSCW and HCI Practice

Sharing the small moments: Ephemeral social interaction on Snapchat.

Not at the Dinner Table: Parents' and Children's Perspectives on Family Technology Rules

Classification and Its Consequences for Online Harassment: Design Insights from HeartMob

Understanding and Supporting Fathers and Fatherhood on Social Media Sites